Previous incidents

September 2026
Sep 16, 2026
1 incident

Webhooks Degradation

Resolved

Resolved Sep 17, 2026 at 2:49am UTC

The team has fixed the issue and all service are back to normal.

2 previous updates

Sep 15, 2026
2 incidents

Ingress endpoint degradations

Resolved

Resolved Sep 16, 2026 at 1:20am UTC

All services are operating normally

1 previous update

Observed Increased Latency for Events

Resolved

Resolved Sep 15, 2026 at 9:00pm UTC

Engineers have implemented a fix in the search system, all systems are back to operational.

1 previous update

Sep 10, 2026
1 incident

Visitor API and Search Event API degradation

Resolved

Resolved Sep 11, 2026 at 3:46am UTC

The issue has been resolved and systems are back to normal.

2 previous updates

Sep 09, 2026
1 incident

Ingress endpoint degredation

Resolved

Resolved Sep 9, 2026 at 5:47pm UTC

System is stable

1 previous update

Sep 08, 2026
1 incident

Ingress endpoint degredation

Resolved

Resolved Sep 9, 2026 at 1:36am UTC

A 10-second spike in error rates affected Identification API requests. This has been resolved.

2 previous updates

Sep 01, 2026
3 incidents

Flow worker deployments failing

Resolved

Resolved Sep 1, 2026 at 4:22pm UTC

The issue has bee resolved, no code worker deployments are working again.

1 previous update

Ingress endpoint degredation

Resolved

Resolved Sep 1, 2026 at 1:58pm UTC

Between 1:42pm and 1:46pm UTC, we observed an elevated error rate and higher-than-normal latency in our US region for our Ingress endpoint. The system is now stable.

Smart Signals Degraded for Mobile SDK Clients

Resolved

Resolved Sep 1, 2026 at 12:59pm UTC

We have identified the issue and applied a fix, Engineers are monitoring the systems

3 previous updates

August 2026
Aug 31, 2026
1 incident

Ingress endpoint degradation

Resolved

Resolved Aug 31, 2026 at 7:16pm UTC

Between 7:16pm and 7:19pm UTC, we observed an elevated error rate and higher-than-normal latency in our US region for our Ingress endpoint. The system is now stable.

Aug 28, 2026
1 incident

Ingress endpoint degradation

Resolved

Resolved Aug 28, 2026 at 12:34pm UTC

The system is stable. Our engineers are investigating the root cause.

1 previous update

Aug 25, 2026
1 incident

Investigating increased Latency and Errors in the Server API

Resolved

Resolved Aug 25, 2026 at 7:11pm UTC

We observed increased load resulting in higher-than-average latencies. We have confirmed full recovery, and all services are operating normally.

1 previous update

Aug 24, 2026
1 incident

Increased Latency and Error Rates in US-East-1

Resolved

Resolved Aug 24, 2026 at 6:29pm UTC

The issue affecting service availability has been resolved. We deployed a fix and have confirmed normal performance across affected systems.

5 previous updates

Aug 21, 2026
1 incident

Throttling issues in the Database layer

Resolved

Resolved Aug 21, 2026 at 11:26pm UTC

We have identified the issue to be actually a non-issue, and systems are and were stable.

2 previous updates

Aug 14, 2026
1 incident

Sign-ups failing at Management API

Resolved

Resolved Aug 14, 2026 at 4:58pm UTC

All services are restored to normal operation.

2 previous updates

Aug 06, 2026
1 incident

We are experiencing issues with our Dashboard

Resolved

Resolved Aug 6, 2026 at 2:25pm UTC

Issue has been resolved and services are back to normal.

2 previous updates