Previous incidents
Usage counters unavailable
Resolved Mar 21 at 08:45pm CDT
The usage counters in the dashboard may be unavailable and/or inaccurate for a certain regions.
This issue has been resolved.
Webhook issues in dashboard
Resolved Feb 28 at 04:10pm CST
We have identified and fixed the issue. We apologize for the inconvenience caused.
1 previous update
US East 1 endpoint API disruption -- details
Resolved Feb 20 at 07:01pm CST
Yesterday between 7:45pm and 8:15pm UTC we noticed increased API latencies and elevated error rates in the identification service running in the US East 1 AWS region.
Our engineers started looking into the infrastructure and discovered that the rate limiting library that we used contained a bug that allowed spikes of traffic to go through and overload one of the production clusters as a result.
A large portion of the requests to this cluster failed or took more time to complete during this ...
Global (us-east-1) API endpoint degradation
Resolved Feb 19 at 04:00pm CST
Degradation of API services in US East 1 region (global endpoint). A large percentage of requests failed. A detailed post mortem will be published later.
Degradation lasted from 7:46 to 8:15 pm UTC.