Previous incidents

July 2023
Jul 18, 2023
1 incident

USE region degradation: Webhook Response Delivery Time

Degraded

Resolved Jul 18, 2023 at 9:00am UTC

The incident has been resolved now, Thanks for your patience. We identified the congestion cause and upscaled the infra to tackle the traffic spike.

1 previous update
Jul 17, 2023
1 incident

EU region API outage

Downtime

Resolved Jul 17, 2023 at 11:18pm UTC

All the APIs have been recovered.

5 previous updates
Jul 14, 2023
1 incident

Viewing Identification events in dashboard unavailable

Degraded

Resolved Jul 14, 2023 at 11:23pm UTC

The issue has been resolved in all affected regions.

2 previous updates
June 2023
Jun 15, 2023
2 incidents

Identification API endpoint degradation

Degraded

Resolved Jun 15, 2023 at 8:13pm UTC

The issue is now resolved. We apologize for the inconvenience caused.

1 previous update

Identification API endpoint degradation

Degraded

Resolved Jun 15, 2023 at 7:20pm UTC

The problem has been solved.

1 previous update
Jun 13, 2023
1 incident

Demo is down

Resolved Jun 13, 2023 at 7:39pm UTC

The region where our demo works was updated and it is operational again
May 2023
May 25, 2023
1 incident

Identification API endpoint degradation

Degraded

Resolved May 25, 2023 at 2:12pm UTC

The issue is now resolved. We apologize for the inconvenience caused.

1 previous update
May 23, 2023
1 incident

Identification API endpoint degradation

Degraded

Resolved May 23, 2023 at 2:09pm UTC

The issue is now resolved. We apologize for the inconvenience caused.

1 previous update
May 17, 2023
2 incidents

Bot Detection functionality degradation

Downtime

Resolved May 17, 2023 at 4:06pm UTC

Bot Detection functionality in the ap-south-1 region is back to normal.

1 previous update

Identification API endpoint degradation

Degraded

Resolved May 17, 2023 at 1:06pm UTC

Issue has been resolved. We apologize for the inconvenience.

1 previous update
May 16, 2023
1 incident

Some webhook events not displayed in the dashboard for the EU region

Degraded

Resolved May 16, 2023 at 6:55am UTC

Issue has been resolved. We apologize for the inconvenience.

1 previous update
May 10, 2023
1 incident

Sign-up for users utilizing email and password is currently down

Degraded

Resolved May 11, 2023 at 12:09am UTC

We have identified the issue and have resolved it. All sign-ups - both using email/password and SSO should work as expected. Apologies for any inconvenience.

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1 previous update