Previous incidents
Webhooks Degradation
Resolved Sep 17, 2026 at 2:49am UTC
The team has fixed the issue and all service are back to normal.
2 previous updates
Ingress endpoint degradations
Resolved Sep 16, 2026 at 1:20am UTC
All services are operating normally
1 previous update
Observed Increased Latency for Events
Resolved Sep 15, 2026 at 9:00pm UTC
Engineers have implemented a fix in the search system, all systems are back to operational.
1 previous update
Visitor API and Search Event API degradation
Resolved Sep 11, 2026 at 3:46am UTC
The issue has been resolved and systems are back to normal.
2 previous updates
Ingress endpoint degredation
Resolved Sep 9, 2026 at 5:47pm UTC
System is stable
1 previous update
Ingress endpoint degredation
Resolved Sep 9, 2026 at 1:36am UTC
A 10-second spike in error rates affected Identification API requests. This has been resolved.
2 previous updates
Flow worker deployments failing
Resolved Sep 1, 2026 at 4:22pm UTC
The issue has bee resolved, no code worker deployments are working again.
1 previous update
Ingress endpoint degredation
Resolved Sep 1, 2026 at 1:58pm UTC
Between 1:42pm and 1:46pm UTC, we observed an elevated error rate and higher-than-normal latency in our US region for our Ingress endpoint. The system is now stable.
Smart Signals Degraded for Mobile SDK Clients
Resolved Sep 1, 2026 at 12:59pm UTC
We have identified the issue and applied a fix, Engineers are monitoring the systems
3 previous updates
Ingress endpoint degradation
Resolved Aug 31, 2026 at 7:16pm UTC
Between 7:16pm and 7:19pm UTC, we observed an elevated error rate and higher-than-normal latency in our US region for our Ingress endpoint. The system is now stable.
Ingress endpoint degradation
Resolved Aug 28, 2026 at 12:34pm UTC
The system is stable. Our engineers are investigating the root cause.
1 previous update
Investigating increased Latency and Errors in the Server API
Resolved Aug 25, 2026 at 7:11pm UTC
We observed increased load resulting in higher-than-average latencies. We have confirmed full recovery, and all services are operating normally.
1 previous update
Increased Latency and Error Rates in US-East-1
Resolved Aug 24, 2026 at 6:29pm UTC
The issue affecting service availability has been resolved. We deployed a fix and have confirmed normal performance across affected systems.
5 previous updates
Throttling issues in the Database layer
Resolved Aug 21, 2026 at 11:26pm UTC
We have identified the issue to be actually a non-issue, and systems are and were stable.
2 previous updates
Sign-ups failing at Management API
Resolved Aug 14, 2026 at 4:58pm UTC
All services are restored to normal operation.
2 previous updates
We are experiencing issues with our Dashboard
Resolved Aug 6, 2026 at 2:25pm UTC
Issue has been resolved and services are back to normal.
2 previous updates
Bot Detection False Positives Affecting Some Identifications
Resolved Jul 28, 2026 at 11:31pm UTC
Between 14:08–22:36 UTC on 28 July, 2026, a bot-detection rule targeting Chromium automation frameworks generated a high rate of false positives for a subset of browsers, most significantly Samsung Internet. Approximately 1.48% of total JS agent traffic was affected. The rule has been disabled, and detection has returned to normal.
Summary Emails Service Degradation
Resolved Jul 10, 2026 at 12:44pm UTC
Issue has been resolved and daily summary emails service back to normal.
1 previous update
Degraded Search API Performance
Resolved Jul 7, 2026 at 12:35am UTC
All services have been returned to normal operation.
10 previous updates