Previous incidents
Dashboard might be unavailable
Resolved Nov 24 at 03:51pm CST
The issue with the Fingerprint Portal has been resolved.
4 previous updates
Custom subdomains degraded performance
Resolved Nov 18 at 08:49am CST
The incident impacting custom subdomains infrastructure has been resolved.
Cloudflare has mitigated their underlying issue and our traffic, error rates, and latency for custom subdomains have returned to normal levels.
Our core API endpoints were unaffected throughout. We will continue to monitor, but no further impact is expected.
1 previous update
Event Storage System Issue
Resolved Oct 29 at 01:53pm CDT
We have rolled back the change that triggered the incident and have fully recovered.
1 previous update
Downtime in the US region
Resolved Oct 20 at 06:59am CDT
We are now fully back to normal operation.
7 previous updates
Identification Service Degraded
Resolved Oct 16 at 01:28pm CDT
We have issued a fix for all regions, all systems are operational.
2 previous updates
Some customers might occasionally experience failed identification requests.
Resolved Oct 07 at 11:09am CDT
We have implemented a fix and will be monitoring to confirm resolution. The issue occurred between 09:00 UTC to 16:00 UTC on Oct 7, 2025 and impacted less than 0.0012% of requests
1 previous update
Incomplete Event data returned via Server API
Resolved Oct 02 at 08:01am CDT
All event data backfill complete. All services operational.
6 previous updates