Back to overview
Downtime

Downtime in the US region

Oct 20, 2025 at 06:47am UTC
Affected services
Identification - Global (US)
Dashboard
Smart Signals - Global (US)
Server API - Global (US)
Webhooks

Resolved
Oct 20, 2025 at 11:59am UTC

We are now fully back to normal operation.

Updated
Oct 20, 2025 at 11:40am UTC

The underlying issue has been resolved. Our services are back to normal. Webhooks are being processed with a delay.

Updated
Oct 20, 2025 at 11:19am UTC

We see error rates going down and we expect to return to fully operational shortly.

Updated
Oct 20, 2025 at 10:07am UTC

Our services are coming back to normal operation and should be fully operative shortly.

Updated
Oct 20, 2025 at 09:38am UTC

We started seeing gradual decrease in error rates. We are making everything possible to speed up the recovery.

Updated
Oct 20, 2025 at 09:10am UTC

AWS identified the issue to be related to DNS resolution of the DynamoDB API endpoint in US-EAST-1. We don't have an ETA for resolution now.

Updated
Oct 20, 2025 at 08:09am UTC

The underlying issue is AWS outage in the us-east-1 region: https://health.aws.amazon.com/health/status

Created
Oct 20, 2025 at 06:47am UTC

Majority of our services in the US region are currently being impacted by an underlying issue with a vendor that we are actively investigating.