Downtime in the US region

Downtime

Oct 20 at 01:47am CDT

Affected services

Identification - Global (US)

Dashboard

Smart Signals - Global (US)

Server API - Global (US)

Webhooks

Resolved
Oct 20 at 06:59am CDT

We are now fully back to normal operation.

Updated
Oct 20 at 06:40am CDT

The underlying issue has been resolved. Our services are back to normal. Webhooks are being processed with a delay.

Updated
Oct 20 at 06:19am CDT

We see error rates going down and we expect to return to fully operational shortly.

Updated
Oct 20 at 05:07am CDT

Our services are coming back to normal operation and should be fully operative shortly.

Updated
Oct 20 at 04:38am CDT

We started seeing gradual decrease in error rates. We are making everything possible to speed up the recovery.

Updated
Oct 20 at 04:10am CDT

AWS identified the issue to be related to DNS resolution of the DynamoDB API endpoint in US-EAST-1. We don't have an ETA for resolution now.

Updated
Oct 20 at 03:09am CDT

The underlying issue is AWS outage in the us-east-1 region: https://health.aws.amazon.com/health/status

Created
Oct 20 at 01:47am CDT

Majority of our services in the US region are currently being impacted by an underlying issue with a vendor that we are actively investigating.