Previous incidents
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Resolved Nov 24, 2025 at 9:51pm UTC
The issue with the Fingerprint Portal has been resolved.
4 previous updates
Custom subdomains degraded performance
Resolved Nov 18, 2025 at 2:49pm UTC
The incident impacting custom subdomains infrastructure has been resolved.
Cloudflare has mitigated their underlying issue and our traffic, error rates, and latency for custom subdomains have returned to normal levels.
Our core API endpoints were unaffected throughout. We will continue to monitor, but no further impact is expected.
1 previous update
Event Storage System Issue
Resolved Oct 29, 2025 at 6:53pm UTC
We have rolled back the change that triggered the incident and have fully recovered.
1 previous update
Downtime in the US region
Resolved Oct 20, 2025 at 11:59am UTC
We are now fully back to normal operation.
7 previous updates
Identification Service Degraded
Resolved Oct 16, 2025 at 6:28pm UTC
We have issued a fix for all regions, all systems are operational.
2 previous updates
Some customers might occasionally experience failed identification requests.
Resolved Oct 7, 2025 at 4:09pm UTC
We have implemented a fix and will be monitoring to confirm resolution. The issue occurred between 09:00 UTC to 16:00 UTC on Oct 7, 2025 and impacted less than 0.0012% of requests
1 previous update
Incomplete Event data returned via Server API
Resolved Oct 2, 2025 at 1:01pm UTC
All event data backfill complete. All services operational.
6 previous updates
Webhook Delivery Degraded in the US region.
Resolved Sep 10, 2025 at 4:02am UTC
All systems are operational at this time.
2 previous updates