Previous incidents

The issue has been resolved

We identified an issue with our database which caused some ID requests to fail and latency to increase.

This incident has been resolved. After investigation, we confirmed that the observed webhook delivery errors were caused by outages on third-party vendor endpoints configured by some customers. Our systems were operating normally during this period and no action was required on our end.

Service degradation resolved

Service degradation resolved

We've identified the cause of the impact and remediated it, no further impact is expected.

The issue is now fixed.

The earlier issue causing degraded performance in our CDN service has been identified and resolved. Content delivery has returned to normal levels, and users should no longer experience increased latency or loading failures.

Issue fully resolved. The incident happened because there was a deployment of a JS agent configuration to a subset of customers, which unfortunately contained a configuration bug. The change was cached at the CDN level and in the end-user browsers that caused the rollback take additional time. We truly apologize for this inconvenience.