Previous incidents
ap.api.fpjs.io and eu.api.fpjs.io degradation
Resolved Dec 28, 2023 at 08:58pm UTC
We fixed the issue, all services are back to normal.
1 previous update
api.fpjs.io degradation
Resolved Dec 14, 2023 at 12:25pm UTC
The issue was solved
1 previous update
Intermittent timeouts for website and dashboard
Resolved Dec 12, 2023 at 04:40am UTC
Our upstream provider has implemented a fix, and services have been restored. We will continue monitoring the results.
2 previous updates
Dashboard login unavailable for some users
Resolved Dec 08, 2023 at 09:19pm UTC
After carefully examining our login processes, we have been unable to replicate the problems that multiple customers have reported. Our investigation confirms that both existing and new customers are able to access the dashboard without any hindrance. Consequently, we consider this incident report resolved.
If you are experiencing difficulties with logging in, please don't hesitate to contact our support team at support@fingerprint.com. We are committed to helping you with your individual ...
1 previous update
EU region is currently experiencing degraded performance.
Resolved Dec 04, 2023 at 11:26am UTC
The issue with the EU region's degraded performance is resolved.
1 previous update
api.fpjs.io was degraded for 15 minutes
Resolved Dec 03, 2023 at 08:34am UTC
All degradation has been resolved.
1 previous update