Previous incidents
ap.api.fpjs.io and eu.api.fpjs.io degradation
Resolved Dec 28 at 02:58pm CST
We fixed the issue, all services are back to normal.
1 previous update
api.fpjs.io degradation
Resolved Dec 14 at 06:25am CST
The issue was solved
1 previous update
Intermittent timeouts for website and dashboard
Resolved Dec 11 at 10:40pm CST
Our upstream provider has implemented a fix, and services have been restored. We will continue monitoring the results.
2 previous updates
Dashboard login unavailable for some users
Resolved Dec 08 at 03:19pm CST
After carefully examining our login processes, we have been unable to replicate the problems that multiple customers have reported. Our investigation confirms that both existing and new customers are able to access the dashboard without any hindrance. Consequently, we consider this incident report resolved.
If you are experiencing difficulties with logging in, please don't hesitate to contact our support team at support@fingerprint.com. We are committed to helping you with your individual ...
1 previous update
EU region is currently experiencing degraded performance.
Resolved Dec 04 at 05:26am CST
The issue with the EU region's degraded performance is resolved.
1 previous update
api.fpjs.io was degraded for 15 minutes
Resolved Dec 03 at 02:34am CST
All degradation has been resolved.
1 previous update
API endpoint degradation
Resolved Oct 16 at 01:44pm CDT
We have fixed the issues and all systems are back to normal.
2 previous updates