Previous incidents

Email deliverability delays have now been resolved and all emails should be getting processed normally.

The usage counters in the dashboard may be unavailable and/or inaccurate for a certain regions.

This issue has been resolved.

We have identified and fixed the issue. We apologize for the inconvenience caused.

Yesterday between 7:45pm and 8:15pm UTC we noticed increased API latencies and elevated error rates in the identification service running in the US East 1 AWS region.
Our engineers started looking into the infrastructure and discovered that the rate limiting library that we used contained a bug that allowed spikes of traffic to go through and overload one of the production clusters as a result.
A large portion of the requests to this cluster failed or took more time to complete during this ...

Degradation of API services in US East 1 region (global endpoint). A large percentage of requests failed. A detailed post mortem will be published later.
Degradation lasted from 7:46 to 8:15 pm UTC.