Previous incidents

Server API performance has fully recovered. We will continue to monitor the situation.

A small number of trial customers experienced issues loading identification data on the Dashboard Identification page. The incident lasted approximately 20 hours. Identification services were not affected at any point.

The fix was deployed on April 24, 2026. We are monitoring for full recovery.

Issues have been resolved, and we will continue to monitor.

The issue has been resolved and the team is monitoring to confirm stability. All services are operating as expected.

The issue has been resolved.

Resolved — Account Creation Degradation

The issue causing degradation in the creation of new accounts has been resolved. All services are now operating normally.

Identification services for existing customers were not impacted during the incident. We will continue to monitor the system to ensure ongoing stability.