Incidents and maintenance reported on status page for Fingerprint https://status.fingerprint.com/ https://d1lppblt9t2x15.cloudfront.net/logos/5e6f3e27247ef104f1d0603b5e6446e8.png https://status.fingerprint.com/ en https://status.fingerprint.com/incident/1086324 Fri, 09 Oct 2026 22:50:00 -0000 https://status.fingerprint.com/incident/1086324#7b8104a53ba130520d6d16ce3d00d0fe4864a278c0cac4e8041f4bba0d33da68 Incident All services are operating normally. https://status.fingerprint.com/incident/1086324 Fri, 09 Oct 2026 22:15:00 -0000 https://status.fingerprint.com/incident/1086324#c313357582bbf1ef12b228c1bfe7e19258a39d2af66bf4a43dbaa1432c4ea5ff Incident We got elevated error rates and higher-than-normal latency in our US region for our Ingress endpoint. https://status.fingerprint.com/incident/1082220 Mon, 05 Oct 2026 15:40:00 -0000 https://status.fingerprint.com/incident/1082220#4ea10e7e10b4ab7ea5cddb77232f7d50a6be9979820dca6a87c261b183045ab5 Incident Impact: Minor — degraded performance Update: Following further investigation, we've confirmed that the data delay between 08:28–08:53 UTC did not affect the event timestamps shown in customer-facing dashboards. The internal processing metadata was delayed, but all event data displayed to customers reflects accurate timestamps. There is no lasting visible impact to dashboards. Original status update: We identified a delay in data powering dashboards and analytics between 2026-10-05 08:28 UTC and 08:53 UTC. During this window, dashboard data lagged behind real-time by up to 47 minutes. No data was lost; affected records were processed with delayed timestamps. Identification/verification APIs were not impacted. The issue is fully resolved. https://status.fingerprint.com/incident/1076217 Mon, 28 Sep 2026 10:57:00 -0000 https://status.fingerprint.com/incident/1076217#03d0d3bc297a76eaef6c0b9d3542d402943c32f53c108fc5dfa539c8cfcd097a Incident All services are operating normally https://status.fingerprint.com/incident/1076217 Mon, 28 Sep 2026 10:56:00 -0000 https://status.fingerprint.com/incident/1076217#888e0d65ec91ead655fa4606535ade295ea934cc54ddb97a16f76c8973d2a622 Incident We got elevated error rates and higher-than-normal latency in our US region for our Ingress endpoint. https://status.fingerprint.com/incident/1073996 Fri, 25 Sep 2026 17:32:00 -0000 https://status.fingerprint.com/incident/1073996#8a745d4427f475971c532a41cf40abb58dfac631b997bae29b4a99e65742d8de Incident All services are operating normally https://status.fingerprint.com/incident/1073996 Fri, 25 Sep 2026 17:31:00 -0000 https://status.fingerprint.com/incident/1073996#eba655af2d2530a610c02b43fe16a96c228b44b14e2c0d0cc0e2a32b4d92214a Incident We got elevated error rates and higher-than-normal latency in our US region for our Ingress endpoint. https://status.fingerprint.com/incident/1073996 Fri, 25 Sep 2026 16:06:00 -0000 https://status.fingerprint.com/incident/1073996#44a3a1c0f4413d7b9c288a05a9991e5ab9ea63e57aea975bdde597e04718f899 Incident All services are operating normally https://status.fingerprint.com/incident/1073996 Fri, 25 Sep 2026 16:04:00 -0000 https://status.fingerprint.com/incident/1073996#4dd1e1fc94286f82f3eac0dfd58f0ba2ab4d9debf5683615761567939894a99d Incident We got elevated error rates and higher-than-normal latency in our US region for our Ingress endpoint. https://status.fingerprint.com/incident/1072474 Wed, 23 Sep 2026 22:07:55 -0000 https://status.fingerprint.com/incident/1072474#c3ecd5218f20f6f69c2676a78d268612d04eff1789869be154d63aedce54c330 Incident Event ingestion and dashboard UI were delayed by 16 minutes. The issue has been resolved and everything is back to normal now. https://status.fingerprint.com/incident/1072474 Wed, 23 Sep 2026 22:04:24 -0000 https://status.fingerprint.com/incident/1072474#d8b4f969a63d6962609d91b044f67890c1be072fde6c61a6fa343c79a5d99bdb Incident Degradation in the dashboard https://status.fingerprint.com/incident/1070567 Mon, 21 Sep 2026 23:16:42 -0000 https://status.fingerprint.com/incident/1070567#19f718b26bfd7b5336eaaacbefeaef454c1a922b8488a39db63f67248590facb Incident The issue has been resolved https://status.fingerprint.com/incident/1070567 Mon, 21 Sep 2026 23:13:08 -0000 https://status.fingerprint.com/incident/1070567#310bb4ace51426b44546f60b8b46039131b5186132cccdf4d09f4a216c4f5cb8 Incident We have restored the majority of the events for the affected timelines across regions and still working on the remaining ones. https://status.fingerprint.com/incident/1070567 Mon, 21 Sep 2026 22:32:33 -0000 https://status.fingerprint.com/incident/1070567#45c28b47ea7c91831cce62b99ae09d2fccd8b13edfc38eef04b345b2f5f06bd3 Incident we continue to work on backfilling the events for the affected timeline. https://status.fingerprint.com/incident/1070567 Mon, 21 Sep 2026 21:55:38 -0000 https://status.fingerprint.com/incident/1070567#9ddfee84aaa3fbe6530f88205e7ac4eb794eeabe5f1bfff8cbf5f8fc576b6bfc Incident we are still working on backfilling the events for the affected timeline. https://status.fingerprint.com/incident/1070567 Mon, 21 Sep 2026 21:14:21 -0000 https://status.fingerprint.com/incident/1070567#e679128ec08823b007016b7b02053a1ffac9f47cbb6e797ce63d83aee6f05e8d Incident we are still working on backfilling the events for the affected timeline. https://status.fingerprint.com/incident/1070567 Mon, 21 Sep 2026 20:37:37 -0000 https://status.fingerprint.com/incident/1070567#cef37fe9d1d4184ce85ae10f285a6d8cd3965c8d95ddd6e3acfceaff990c5238 Incident Search latency has been resolved and we are working on backfilling the events for the affected timeline. https://status.fingerprint.com/incident/1070567 Mon, 21 Sep 2026 20:16:16 -0000 https://status.fingerprint.com/incident/1070567#2709d30087a175d9de1b5966fdf11836a5a55875adbe1bc69637a3cf85763c77 Incident We are syncing older events. There should not be any data loss. https://status.fingerprint.com/incident/1070567 Mon, 21 Sep 2026 20:06:30 -0000 https://status.fingerprint.com/incident/1070567#caba6ac10e07533e72cae0516129dcbb1036fca6439c22ba5efabe0f308c0427 Incident Issue has been identified and we are working on remediation. https://status.fingerprint.com/incident/1070567 Mon, 21 Sep 2026 19:33:15 -0000 https://status.fingerprint.com/incident/1070567#48cbf7b90e9d7062b9ed32dab359fbbd7ac5aa8ad7107dfb2cf25d32c88b3e41 Incident Degraded search API - search API has high latency and delayed event ingestion https://status.fingerprint.com/incident/1066231 Thu, 17 Sep 2026 02:49:00 -0000 https://status.fingerprint.com/incident/1066231#66845d05effdee5909448faf88aab5fb5daf3e4879f5b3e0566d00a63e08ba03 Incident The team has fixed the issue and all service are back to normal. https://status.fingerprint.com/incident/1066231 Thu, 17 Sep 2026 02:26:00 -0000 https://status.fingerprint.com/incident/1066231#3bdcbef75eb048d23188357fe474353626c17d150b0982f17b67cae8a024f4e6 Incident We have identified the root cause of the issue and are working on a fix. https://status.fingerprint.com/incident/1066231 Thu, 17 Sep 2026 01:30:00 -0000 https://status.fingerprint.com/incident/1066231#e0560d0329a63e06e8daefccd3564fbcf3cf2dea9997cf75a28a9d3a289df4a1 Incident Webhooks deliverability is degraded. The team is investigating and is looking for a resolution. https://status.fingerprint.com/incident/1065586 Wed, 16 Sep 2026 01:20:00 -0000 https://status.fingerprint.com/incident/1065586#e4a5856dccceaba6e3a294474ca4fa68cc350982aa602bc7d66d055469b5a2bf Incident All services are operating normally https://status.fingerprint.com/incident/1065586 Wed, 16 Sep 2026 01:17:00 -0000 https://status.fingerprint.com/incident/1065586#f7076246f1eef4971f4972ea55393d800a1024474b3b78145007ab0aef585cf4 Incident Between 01:17 am and 01:20 am, we got elevated error rates and higher-than-normal latency in our US region for our Ingress endpoint. https://status.fingerprint.com/incident/1064754 Tue, 15 Sep 2026 21:00:00 -0000 https://status.fingerprint.com/incident/1064754#f2aaeefb3b36950821409de7d1159cfc1b3128b1f8f4e5246f123b577565bca4 Incident Engineers have implemented a fix in the search system, all systems are back to operational. https://status.fingerprint.com/incident/1064754 Tue, 15 Sep 2026 17:00:00 -0000 https://status.fingerprint.com/incident/1064754#1955adf8154a579ef1c656e67745226240167eb0e8137acf4a52d090d4a1378f Incident Engineers are investigating reports of increased latency in the Events API in the US region. https://status.fingerprint.com/incident/1059335 Fri, 11 Sep 2026 03:46:00 -0000 https://status.fingerprint.com/incident/1059335#4943fe05696236b6e944919473a4b679e7b3c54e439d8675a66d013aa1b184f8 Incident The issue has been resolved and systems are back to normal. https://status.fingerprint.com/incident/1059335 Fri, 11 Sep 2026 03:33:00 -0000 https://status.fingerprint.com/incident/1059335#a6dccd0f1b8b4ce847ee72f75cdef921229b6aeaba671028493424d505ff73fa Incident The team has identified the issue and is working towards a resolution. https://status.fingerprint.com/incident/1059335 Fri, 11 Sep 2026 01:50:00 -0000 https://status.fingerprint.com/incident/1059335#4c99b33a278d4c5408110ec21e2ab2c0cc0de6e68b15867d4a2475a114f11a1f Incident At 8:50pm we observed an elevated error rate in our US region for our Visitor API and Search Event API. The team is investigating. https://status.fingerprint.com/incident/1057998 Wed, 09 Sep 2026 17:47:00 -0000 https://status.fingerprint.com/incident/1057998#8f7ff71b3b26e35fa976d6285dade342f5f437b2f45e3f5225d7ed819a19749b Incident System is stable https://status.fingerprint.com/incident/1057998 Wed, 09 Sep 2026 17:46:00 -0000 https://status.fingerprint.com/incident/1057998#69f452b5baa1a1494549d70e2877676b77df6341c17eebd94497d7491d94d703 Incident Between 17:46pm and 17:47pm UTC, we observed an higher error rate and higher-than-normal latency in our US region for our Ingress endpoint. The system is now stable. https://status.fingerprint.com/incident/1057237 Wed, 09 Sep 2026 01:36:00 -0000 https://status.fingerprint.com/incident/1057237#56852e776a032fba6bf11bed05214c83e969a92fafefe9e47b4cbfcff80b03b0 Incident A 10-second spike in error rates affected Identification API requests. This has been resolved. https://status.fingerprint.com/incident/1057237 Tue, 08 Sep 2026 22:22:00 -0000 https://status.fingerprint.com/incident/1057237#60b131e39f7c8164672d52b2ba8dcc8a25fd328648df567130d4218be9b5f388 Incident The system is stable. https://status.fingerprint.com/incident/1057237 Tue, 08 Sep 2026 22:21:00 -0000 https://status.fingerprint.com/incident/1057237#6329362294775d5b1d7e7175a2d99b2eabefaa85f02accc03ec9ebd0b755b6c3 Incident Between 10:21:51pm and 10:21:59pm UTC, we observed an elevated error rate and higher-than-normal latency in our US region for our Ingress endpoint. The system is now stable. https://status.fingerprint.com/incident/1045331 Tue, 01 Sep 2026 16:22:21 -0000 https://status.fingerprint.com/incident/1045331#7a574016038127a79ae25f8344faf92d59110311e1405af52fe4a46ce3b7a588 Incident The issue has bee resolved, no code worker deployments are working again. https://status.fingerprint.com/incident/1045331 Tue, 01 Sep 2026 15:49:16 -0000 https://status.fingerprint.com/incident/1045331#6338350e88199cd7be0586574cd00fc47407f97b082338ef81d3ee80ef91b367 Incident Creating or updating Cloudflare no-code workers through the Fingerprint dashboard is encountering errors. Mitigation in progress. https://status.fingerprint.com/incident/1045130 Tue, 01 Sep 2026 13:58:00 -0000 https://status.fingerprint.com/incident/1045130#626947296fc11ef98bb334eb4dd1d8e7649222f098b9fbb458db08e5b27b105b Incident Between 1:42pm and 1:46pm UTC, we observed an elevated error rate and higher-than-normal latency in our US region for our Ingress endpoint. The system is now stable. https://status.fingerprint.com/incident/1044977 Tue, 01 Sep 2026 12:59:00 -0000 https://status.fingerprint.com/incident/1044977#51c55ee1ac9d07ef6664e8f4ddda51f050708cb09f708f453f596a84bf800b55 Incident We have identified the issue and applied a fix, Engineers are monitoring the systems https://status.fingerprint.com/incident/1044977 Tue, 01 Sep 2026 12:59:00 -0000 https://status.fingerprint.com/incident/1044977#d5cb35f51f4f628e7afa7d6aa62bc64bd8c5588a3eb58d07f7c6170b90f20284 Incident The issue causing degradation has been resolved. We deployed a fix and have confirmed normal performance across affected systems. https://status.fingerprint.com/incident/1044977 Tue, 01 Sep 2026 12:40:46 -0000 https://status.fingerprint.com/incident/1044977#bc70c28bade3a16ccd725b7f9eedfc91f3562f013b23b1a6eb0f8a5256f75778 Incident All regions are affected for MitM attack SS https://status.fingerprint.com/incident/1044977 Tue, 01 Sep 2026 10:19:00 -0000 https://status.fingerprint.com/incident/1044977#b61a5820bfb0e023eea2a3447f59b0956c4110fdcc996b8a31ddf7c6c323f64d Incident Smart Signals Degraded for Mobile SDK Clients https://status.fingerprint.com/incident/1043741 Mon, 31 Aug 2026 19:16:00 -0000 https://status.fingerprint.com/incident/1043741#879aefd303b39e08df710a4cdeb2a4e8a5dd2bde808c21064797b817d5bf4a1f Incident Between 7:16pm and 7:19pm UTC, we observed an elevated error rate and higher-than-normal latency in our US region for our Ingress endpoint. The system is now stable. https://status.fingerprint.com/incident/1037604 Fri, 28 Aug 2026 12:34:00 -0000 https://status.fingerprint.com/incident/1037604#51cbd827e2dd1491c64bbd49ebaaba824f9e12413b4a3c0779ca0b1073bf1510 Incident The system is stable. Our engineers are investigating the root cause. https://status.fingerprint.com/incident/1037604 Fri, 28 Aug 2026 12:31:00 -0000 https://status.fingerprint.com/incident/1037604#cd091c6d7d4f624d647ad846c94eb1c04e185cba7375ec6f9546aa7124d6389b Incident Between 1:31:30pm and 1:34pm UTC, we observed an elevated error rate and higher-than-normal latency in our US region for our Ingress endpoint. Our engineers are investigating. https://status.fingerprint.com/incident/1032952 Tue, 25 Aug 2026 19:11:00 -0000 https://status.fingerprint.com/incident/1032952#b4ab096274317f46212f7fb9425aa94704d181008054f208f04e128b3ac624dc Incident We observed increased load resulting in higher-than-average latencies. We have confirmed full recovery, and all services are operating normally. https://status.fingerprint.com/incident/1032952 Tue, 25 Aug 2026 18:41:00 -0000 https://status.fingerprint.com/incident/1032952#bd585f22a602d532889610aab612ed2eef8f22f35a6e52d110fc7d73192fb7f9 Incident We've seen incidents of increased errors and latency in the Server API and Dashboard on us-east-1. We're currently investigating. https://status.fingerprint.com/incident/1031045 Mon, 24 Aug 2026 18:29:00 -0000 https://status.fingerprint.com/incident/1031045#b904722f07af457758aeeabfcc01d582db08806429d3e23316fadc9284aec950 Incident The issue affecting service availability has been resolved. We deployed a fix and have confirmed normal performance across affected systems. https://status.fingerprint.com/incident/1031045 Mon, 24 Aug 2026 18:00:00 -0000 https://status.fingerprint.com/incident/1031045#9ec4ff17c45f3e15c78de7bd5127c77fbdd826452658768b722eda95b0af6426 Incident A fix has been implemented and we are seeing normal behavior across affected systems. Our team is actively monitoring to confirm full stability before marking this incident as resolved. https://status.fingerprint.com/incident/1031045 Mon, 24 Aug 2026 17:39:00 -0000 https://status.fingerprint.com/incident/1031045#d16ec3a846f5b8e3f7a34deab7a8a23bd562beabac8861d51ea7c1beb640a773 Incident Applied a fix, beginning to see signs of recovery, team continuing to monitor error rates. https://status.fingerprint.com/incident/1031045 Mon, 24 Aug 2026 17:10:00 -0000 https://status.fingerprint.com/incident/1031045#6f62d137e8b96a2398b1594dee5572b002b073c00e75bdf93d15ec29eb05525b Incident We have identified the root cause of the increased latency and engineers are applying a fix now. https://status.fingerprint.com/incident/1031045 Mon, 24 Aug 2026 16:44:00 -0000 https://status.fingerprint.com/incident/1031045#ee0fc072e820ed78b558a5176e22f2490824172aa597a098b51cb19556049982 Incident Error and latency issues may also affect Dashboard users and we're updating our status to reflect. https://status.fingerprint.com/incident/1031045 Mon, 24 Aug 2026 14:40:00 -0000 https://status.fingerprint.com/incident/1031045#4557c02bc2478c1d175e914c2235b9a86e3cbe848c750afd3881d3fd106e908d Incident Some customers may be experiencing increased latency and error rates in US-East-1. We're currently investigation the issue. https://status.fingerprint.com/incident/1026405 Fri, 21 Aug 2026 23:26:00 -0000 https://status.fingerprint.com/incident/1026405#fe627b6db26717aa33778aff1d569eb6f794b5d53c8fd84bcf9a3035aa358cf4 Incident We have identified the issue to be actually a non-issue, and systems are and were stable. https://status.fingerprint.com/incident/1026405 Fri, 21 Aug 2026 22:24:00 -0000 https://status.fingerprint.com/incident/1026405#d9b3b4633078ebff555aef4d66419b68b3b62942c2dc4961e143fae1878f5f5b Incident No noticeable timeout/latency impact on the ingress is expected at this time. https://status.fingerprint.com/incident/1026405 Fri, 21 Aug 2026 22:10:00 -0000 https://status.fingerprint.com/incident/1026405#d6fbede4e1bb830b10893d3075c1464220e89ae6cccd4198c5d6a4f21cacc19a Incident We are investigating possible intermittent degraded identification functionality https://status.fingerprint.com/incident/1012472 Fri, 14 Aug 2026 16:58:00 -0000 https://status.fingerprint.com/incident/1012472#164dbb96e38604a00ea5d94e381b91b89769c82b4532c79ba641f30ce1021a52 Incident All services are restored to normal operation. https://status.fingerprint.com/incident/1012472 Fri, 14 Aug 2026 16:46:00 -0000 https://status.fingerprint.com/incident/1012472#50a7bed18818acfa24ad4b8012ff3438f116f350963887543cf8fc893444407c Incident The team has identified the root cause of the issue and is working on resolving it. https://status.fingerprint.com/incident/1012472 Fri, 14 Aug 2026 16:17:00 -0000 https://status.fingerprint.com/incident/1012472#18d61a4cc5a7f5b6b22b0c8c813eebec6d6d40a4245d45c9641610fb4c13fd9d Incident Sign-ups failing at Management API. The team is investigating. https://status.fingerprint.com/incident/998178 Thu, 06 Aug 2026 14:25:00 -0000 https://status.fingerprint.com/incident/998178#805dd4343169a5df8ae5d395320e79f9fc63efd9acb8d2027cf92c4ac31d4329 Incident Issue has been resolved and services are back to normal. https://status.fingerprint.com/incident/998178 Thu, 06 Aug 2026 13:05:00 -0000 https://status.fingerprint.com/incident/998178#8810beae412dc9bb134c4752fcd068de50b7e3b2280ab0bb52a3b16936b13d70 Incident We have identified the root cause of the Dashboard disruption and are working to mitigate. Due to the nature of the traffic we're receiving we cannot estimate a return to full availability of the Dashboard at this time. https://status.fingerprint.com/incident/998178 Thu, 06 Aug 2026 12:27:00 -0000 https://status.fingerprint.com/incident/998178#7c4905f07f480691f99c83139f868b17000969261330c3333ea401c84d2223ec Incident Due to extremely heavy traffic, access to our Dashboard is experiencing issues for some customers. We are investigating and working on mitigation efforts. https://status.fingerprint.com/incident/983450 Tue, 28 Jul 2026 23:31:00 -0000 https://status.fingerprint.com/incident/983450#0bc80e6506df93bc360d0517a382bdf9efedf1bc92d023e8ee25b7d13624c58b Incident Between 14:08–22:36 UTC on 28 July, 2026, a bot-detection rule targeting Chromium automation frameworks generated a high rate of false positives for a subset of browsers, most significantly Samsung Internet. Approximately 1.48% of total JS agent traffic was affected. The rule has been disabled, and detection has returned to normal. https://status.fingerprint.com/incident/949067 Fri, 10 Jul 2026 12:44:00 -0000 https://status.fingerprint.com/incident/949067#faba28b0a8f2c88a80db094ab0eac45ad4ecd752886705f3679ed880635ed672 Incident Issue has been resolved and daily summary emails service back to normal. https://status.fingerprint.com/incident/949067 Thu, 09 Jul 2026 21:37:00 -0000 https://status.fingerprint.com/incident/949067#cac52509ff02e441c2dde85a8a5285411d36f5fb6cbff776b7636f4371cb7368 Incident We are experiencing interruptions in daily summary emails service. Our engineering team has identified the root cause and is working on a fix. https://status.fingerprint.com/incident/945173 Tue, 07 Jul 2026 00:35:00 -0000 https://status.fingerprint.com/incident/945173#6cccbde18eeb2796ffa31eff9776a7302f5d94005ebe992d6c07d59488d2f6e1 Incident All services have been returned to normal operation. https://status.fingerprint.com/incident/945173 Tue, 07 Jul 2026 00:19:00 -0000 https://status.fingerprint.com/incident/945173#a626f2c9d2d3e8a189d7eed4cb9cd513d638287ce6baf502af4a91ce33562a56 Incident Our fix has been deployed and we're monitoring our systems to confirm. Performance across all systems should be returning to normal. https://status.fingerprint.com/incident/945173 Mon, 06 Jul 2026 23:59:00 -0000 https://status.fingerprint.com/incident/945173#3a3a9276de7b7c33de733474a2d393bb27113117784b51e7170935349c02d02d Incident We have identified the root cause and are working on a fix. https://status.fingerprint.com/incident/945173 Mon, 06 Jul 2026 23:48:00 -0000 https://status.fingerprint.com/incident/945173#1be15eccd4ddc661fcac03d6eb80855224c910dd4e717310f1a7af903b75344b Incident Our team is actively investigating the degraded performance of our Search API. We have opened a support ticket with one of our vendors and are working closely with them toward a resolution. https://status.fingerprint.com/incident/945173 Mon, 06 Jul 2026 22:59:00 -0000 https://status.fingerprint.com/incident/945173#01ac3640ff645bb0662620c570cfaec47b9309bd9b76c99b1bc8fbfe32e8cc40 Incident Our team is actively investigating the degraded performance of our Search API. We have opened a support ticket with one of our vendors and are working closely with them toward a resolution. https://status.fingerprint.com/incident/945173 Mon, 06 Jul 2026 22:30:00 -0000 https://status.fingerprint.com/incident/945173#80a03891baf854e5456d0499ffed5d90762bcaf42ec179035241232899f4777b Incident Our team is actively investigating the degraded performance of our Search API. We have opened a support ticket with one of our vendors and are working closely with them toward a resolution. https://status.fingerprint.com/incident/945173 Mon, 06 Jul 2026 22:06:00 -0000 https://status.fingerprint.com/incident/945173#4578c4ed44185ed88f5dfd908698e36e50fef222d9e47ef96bac7516451ebd71 Incident Our team is actively investigating the degraded performance of our Search API and working toward a resolution. https://status.fingerprint.com/incident/945173 Mon, 06 Jul 2026 21:36:00 -0000 https://status.fingerprint.com/incident/945173#9caa6dbe8c06f1dbd7edb96938d7e3981505c75c2f29ecb35004366e1d462f25 Incident Our team is actively investigating the degraded performance of our Search API and working toward a resolution. https://status.fingerprint.com/incident/945173 Mon, 06 Jul 2026 21:01:00 -0000 https://status.fingerprint.com/incident/945173#72b79361d522716771994b8dbc80b64a3188a8c674d232134aa71e49b6f5e0e8 Incident Our team is actively investigating the degraded performance of our Search API and working toward a resolution. https://status.fingerprint.com/incident/945173 Mon, 06 Jul 2026 20:05:00 -0000 https://status.fingerprint.com/incident/945173#1bddda34ce05174b21ae67014a18ba71bd0955208584e1328fe9863a417582ec Incident Search API performance is degraded in our USE-1 region, our Engineering team is aware and working towards mitigation. https://status.fingerprint.com/incident/945173 Mon, 06 Jul 2026 20:05:00 -0000 https://status.fingerprint.com/incident/945173#94153aba8966c8e4af44ace7d096b4ba74bd5051e680ab0eafafd7dcb5fab288 Incident Our team is actively investigating the degraded performance of our Search API. We have opened a support ticket with one of our vendors and are working closely with them toward a resolution. https://status.fingerprint.com/incident/936165 Fri, 26 Jun 2026 14:39:00 -0000 https://status.fingerprint.com/incident/936165#1be944be6700e34108290125d0f469c62eaecda0fbd42a93526a26152170c5f7 Incident We have identified the issue, and deployed the fix. Systems are stable and we will continue to monitor. https://status.fingerprint.com/incident/936165 Fri, 26 Jun 2026 14:21:00 -0000 https://status.fingerprint.com/incident/936165#0a811e58c36c487356ef8dbf29b24243bc055ba915153c6b5f310c4e4015cc9c Incident Search API performance is degraded, our Engineering team is aware and working towards mitigation https://status.fingerprint.com/incident/930397 Sun, 21 Jun 2026 15:31:00 -0000 https://status.fingerprint.com/incident/930397#1a45f60166e22a34b801486e808b7a10511ac961950e8dc047e6b37d741a91f5 Incident We have identified the issue and have resolved the fix. We will continue to monitor. https://status.fingerprint.com/incident/930397 Sun, 21 Jun 2026 15:02:00 -0000 https://status.fingerprint.com/incident/930397#18a6481ece225b128d7bf19449a69ff2add5aec6cd44f4fb03a0347b14f6aac1 Incident We are investigating intermittent failures in Management API. https://status.fingerprint.com/incident/910463 Tue, 02 Jun 2026 02:02:00 -0000 https://status.fingerprint.com/incident/910463#f7e80481044f4e2d47858f9c99e83e919c835a5289613a845cffa93cc16e8fd3 Incident All regions have been restored, and services are operating normally. https://status.fingerprint.com/incident/910463 Tue, 02 Jun 2026 01:07:16 -0000 https://status.fingerprint.com/incident/910463#9f80d4c3ec4097cd49ee8d417c785d3a724d2484f4ae806044b7286f4985807f Incident US region is starting to see recovery. All other regions have fully recovered. https://status.fingerprint.com/incident/910463 Tue, 02 Jun 2026 00:28:00 -0000 https://status.fingerprint.com/incident/910463#05c9d28b91639b7340e2a15e091a9cd4b483f3f50fb437ec2335f94e40381965 Incident We are starting to see recovery in all regions, with the US data delayed by 1 hour. https://status.fingerprint.com/incident/910463 Mon, 01 Jun 2026 23:08:00 -0000 https://status.fingerprint.com/incident/910463#951864857d528d6a27509cba79fe5af7429d7b487007ffefae29201e2f4b3ea3 Incident We are currently experiencing a data ingestion delay that is affecting dashboards.  There is no data loss as a result of this issue. Our team is working to restore normal operations. https://status.fingerprint.com/incident/892609 Mon, 11 May 2026 00:58:00 -0000 https://status.fingerprint.com/incident/892609#edb4ad67746eb5822b037c7544622747994af2adf977aaaa14e7131f089d4dff Incident Services started to come back online. We are monitoring the services to ensure their health https://status.fingerprint.com/incident/892609 Mon, 11 May 2026 00:23:00 -0000 https://status.fingerprint.com/incident/892609#beec67f526373471da27aac3c784d246c9f91cd67ba601fa7408782e55b08079 Incident We identified the reason for the incident, and we are working on restoring our services. https://status.fingerprint.com/incident/892609 Sun, 10 May 2026 22:54:00 -0000 https://status.fingerprint.com/incident/892609#7116d1bd1711bef26b170a8e9705f05ff46b19b13cbcc7178a46ffd6c09a3ed8 Incident We’re currently observing elevated error rates and higher-than-normal latency in our US region for our Ingress endpoint. Our engineers are investigating. https://status.fingerprint.com/incident/881244 Mon, 27 Apr 2026 21:02:00 -0000 https://status.fingerprint.com/incident/881244#ff06445507d3c40cbc79b8a4c8c4086f2c9671a86e24cd10fc7c7c220c0569cf Incident Server API performance has fully recovered. We will continue to monitor the situation. https://status.fingerprint.com/incident/881244 Mon, 27 Apr 2026 20:01:00 -0000 https://status.fingerprint.com/incident/881244#28efb6f40a039b9ff1be0ce1ddb837a8a652295a46426a07b42bdcb00c446f75 Incident Server API performance in Global (US) is currently degraded. We're investigating the cause and working on remediation. https://status.fingerprint.com/incident/879030 Fri, 24 Apr 2026 16:23:00 -0000 https://status.fingerprint.com/incident/879030#2bbee145ee10b50541d800ad3888164835cc0ea95a668505665eca623c39d195 Incident A small number of trial customers experienced issues loading identification data on the Dashboard Identification page. The incident lasted approximately 20 hours. Identification services were not affected at any point. The fix was deployed on April 24, 2026. We are monitoring for full recovery. https://status.fingerprint.com/incident/878500 Fri, 24 Apr 2026 00:48:00 -0000 https://status.fingerprint.com/incident/878500#b51ffc167c12516bdf7ba0146f6fd971293d14f9ad807aee103e16f1ccbda3ce Incident Issues have been resolved, and we will continue to monitor. https://status.fingerprint.com/incident/878500 Fri, 24 Apr 2026 00:39:00 -0000 https://status.fingerprint.com/incident/878500#cdbe8e0005b7c73a668ce7a6c52a2857d2373801bda1d7ea4abd125a295d9f4b Incident We have observed a small percentage of requests to Identification and Server API failing. Our engineers have identified the root cause and begun remediation. https://status.fingerprint.com/incident/875591 Mon, 20 Apr 2026 11:56:00 -0000 https://status.fingerprint.com/incident/875591#e4ac5d9ad5351841165c7aa709e2b7b53e52768e03020dad7ca90c801e3ee05e Incident The issue has been resolved and the team is monitoring to confirm stability. All services are operating as expected. https://status.fingerprint.com/incident/875591 Mon, 20 Apr 2026 11:50:00 -0000 https://status.fingerprint.com/incident/875591#1dffe438390435bc84c97be955f5c81517e879a7cb935c23f2dc13d559483c7b Incident The team has identified the root cause and is working on a fix. The dashboard and identification services remain unaffected. We will provide a further update once the fix is deployed. https://status.fingerprint.com/incident/875591 Mon, 20 Apr 2026 11:24:00 -0000 https://status.fingerprint.com/incident/875591#84e953d411dd27257b9d6bb4289a57a8e176c847b4631658e5d0abd7867c436a Incident We are currently investigating an issue affecting the Public Management API. The dashboard and identification services are not impacted. We will provide an update as soon as we have more information. https://status.fingerprint.com/incident/846989 Wed, 11 Mar 2026 14:01:00 -0000 https://status.fingerprint.com/incident/846989#934349d9afe8739fd8d67a11eb3ac7d03757fc4fba3e97600eea8f09eae02ee0 Incident The issue has been resolved. https://status.fingerprint.com/incident/846989 Wed, 11 Mar 2026 13:50:00 -0000 https://status.fingerprint.com/incident/846989#26581140d4a15eec49914178428813d659ff7219ef4d58803deaea08f557e3e2 Incident We have fixed the issue and we are expecting things to normalize shortly. https://status.fingerprint.com/incident/846989 Wed, 11 Mar 2026 13:38:00 -0000 https://status.fingerprint.com/incident/846989#ce24eb066a615e28b5b29850bc3bd3961f578e06fbede204694f5b02f9b119b7 Incident JS Agent CDN currently returns 403 for a portion of requests which makes JS Agent unavailable. We are working on a fix. https://status.fingerprint.com/incident/827872 Wed, 18 Feb 2026 09:22:00 -0000 https://status.fingerprint.com/incident/827872#07937b5af89ff01e599c5eb51ad613395f9ccd8103da30091075b48209f07c3b Incident Resolved — Account Creation Degradation The issue causing degradation in the creation of new accounts has been resolved. All services are now operating normally. Identification services for existing customers were not impacted during the incident. We will continue to monitor the system to ensure ongoing stability. https://status.fingerprint.com/incident/827872 Wed, 18 Feb 2026 09:12:00 -0000 https://status.fingerprint.com/incident/827872#7d43aa8c81d6e8bd32ba78b8fecb273492008b93ec9f83b01163534e3698bf67 Incident We are currently investigating an issue causing degradation in the creation of new accounts. Identification services for existing customers are operating normally and are not affected. Our engineering team is actively working to identify the root cause and implement a fix. We will provide further updates as more information becomes https://status.fingerprint.com/incident/787778 Tue, 16 Dec 2025 19:48:00 -0000 https://status.fingerprint.com/incident/787778#e060062f0798b1f21fec2b1fe07504347e3a461a029744fe675f453a5ee3171c Incident System is stable https://status.fingerprint.com/incident/787778 Tue, 16 Dec 2025 19:47:00 -0000 https://status.fingerprint.com/incident/787778#ec10e224526ac160e74dea863d6b41605bd0d4bc5f3e754af91f208800561161 Incident We experienced a brief period of increased error rates and timeouts on the Ingress endpoint in the EU region. The issue lasted for approximately one minute and has since been resolved. All systems are currently operating normally. https://status.fingerprint.com/incident/787582 Tue, 16 Dec 2025 14:45:00 -0000 https://status.fingerprint.com/incident/787582#45389b7c9ed08e392c7badb045d8c75b9335ea30959fd4f95b65efdd57dd5926 Incident The issue has been resolved https://status.fingerprint.com/incident/787582 Tue, 16 Dec 2025 14:29:00 -0000 https://status.fingerprint.com/incident/787582#26d1574a397a10620796cff653b8c1cd3ccae23698b4716c828a65fe9ed7804e Incident We have identified the root cause and we expect the issue to be fixed shortly https://status.fingerprint.com/incident/787582 Tue, 16 Dec 2025 13:31:00 -0000 https://status.fingerprint.com/incident/787582#b3cba0eb5b5fbd07b368b52b5b601c3ec43a656c9ae7083cab231cfee8dbf2ae Incident Sealed Client Results feature does not work for certain customers due to an internal issue. https://dev.fingerprint.com/docs/sealed-client-results We are working on a fix https://status.fingerprint.com/incident/773156 Mon, 24 Nov 2025 21:51:00 -0000 https://status.fingerprint.com/incident/773156#4c9add75834a045dbf7150922361316e509d392b32fb5d3fbf3f32292b0d1577 Incident The issue with the Fingerprint Portal has been resolved. https://status.fingerprint.com/incident/773156 Mon, 24 Nov 2025 19:01:00 -0000 https://status.fingerprint.com/incident/773156#4a782c9f49ecf3c1f7abd56338086adba5ec882aeb4976d067f011271915beaf Incident Our team is continuing to work on resolving the issue with the Fingerprint Portal. We have narrowed down the potential causes and are hoping to have a resolution soon. Login and some portal functions remain impacted. All other services are operating normally. https://status.fingerprint.com/incident/773156 Mon, 24 Nov 2025 16:37:00 -0000 https://status.fingerprint.com/incident/773156#0b2fb854ff21f50447bd0e2278f0c13ffe45cc2e1971067410be78816f5559fc Incident Our team is continuing to work on resolving the issue with the Fingerprint Portal. Login and some portal functions remain impacted. All other services are operating normally. https://status.fingerprint.com/incident/773156 Mon, 24 Nov 2025 13:21:00 -0000 https://status.fingerprint.com/incident/773156#8c428c7e6953b04d05ea1a7e240fe341b1aeba66c49bc1bed309625ad5062f14 Incident Our team continues to investigate the issue impacting the Fingerprint Portal. Portal login is still unavailable at this time, but all identification services and APIs remain fully operational. https://status.fingerprint.com/incident/773156 Mon, 24 Nov 2025 12:46:00 -0000 https://status.fingerprint.com/incident/773156#d844211046ae85a733e31de0031f3fa4ad047f2f8d0c4d2cf1927aa3e258dedb Incident We’re currently experiencing an issue affecting the Fingerprint Portal. Login is temporarily unavailable, and some portal actions may not work as expected. All identification services and related APIs remain fully operational and are not affected. https://status.fingerprint.com/incident/769198 Tue, 18 Nov 2025 14:49:00 -0000 https://status.fingerprint.com/incident/769198#08087a9347dd71ab9f69855a06d53a7e5d1bf89c66789a5798e2476a0af2ecc9 Incident The incident impacting custom subdomains infrastructure has been resolved. Cloudflare has mitigated their underlying issue and our traffic, error rates, and latency for custom subdomains have returned to normal levels. Our core API endpoints were unaffected throughout. We will continue to monitor, but no further impact is expected. https://status.fingerprint.com/incident/769198 Tue, 18 Nov 2025 12:30:00 -0000 https://status.fingerprint.com/incident/769198#37db7975cd25344b8aa0a0cf76f4f631393044272f531bb045b84bc1cc7fda54 Incident We are currently experiencing degraded performance on our custom subdomains infrastructure. A small subset of requests may see increased latency or intermittent errors. This is likely caused by service interruptions from Cloudflare. Our core API endpoints remain fully operational. https://status.fingerprint.com/incident/753982 Wed, 29 Oct 2025 18:53:00 -0000 https://status.fingerprint.com/incident/753982#96202440cb31183a1b69c7026334581c2a6435fa40b658061a5bcf453d3c71a6 Incident We have rolled back the change that triggered the incident and have fully recovered. https://status.fingerprint.com/incident/753982 Wed, 29 Oct 2025 18:05:00 -0000 https://status.fingerprint.com/incident/753982#09af59157aca776bcf65447c1cf2d9c1dc4211cf53f76960bae0bbd09040cfeb Incident We are currently investigating an issue with our event storage system, at this time our Server API is impacted as well as certain dashboard capabilities such as search, CSV export. https://status.fingerprint.com/incident/746790 Mon, 20 Oct 2025 11:59:00 -0000 https://status.fingerprint.com/incident/746790#9d4e2a4d886bd5954de9ecd68d8fca8a718a3ee1c66a7de35cb4784c7d0b84df Incident We are now fully back to normal operation. https://status.fingerprint.com/incident/746790 Mon, 20 Oct 2025 11:40:00 -0000 https://status.fingerprint.com/incident/746790#294a8000b5d60340f34cb8e6447ada13181528eba8d9a2d0f06a9dd069e0858b Incident The underlying issue has been resolved. Our services are back to normal. Webhooks are being processed with a delay. https://status.fingerprint.com/incident/746790 Mon, 20 Oct 2025 11:19:00 -0000 https://status.fingerprint.com/incident/746790#339ea0c6b91b43b9de81b6632eba2f32e82f1a5fe7115481c5b895ebf213b7e5 Incident We see error rates going down and we expect to return to fully operational shortly. https://status.fingerprint.com/incident/746790 Mon, 20 Oct 2025 10:07:00 -0000 https://status.fingerprint.com/incident/746790#56bd3e87b74eacf1e57bb2c4947e91e6d7f00c6c7dba48e3c0f77f56f5b3ed77 Incident Our services are coming back to normal operation and should be fully operative shortly. https://status.fingerprint.com/incident/746790 Mon, 20 Oct 2025 09:38:00 -0000 https://status.fingerprint.com/incident/746790#00213357b02912a0785571a5685f93dd2a439351f420aabb4fb8146f85f8879e Incident We started seeing gradual decrease in error rates. We are making everything possible to speed up the recovery. https://status.fingerprint.com/incident/746790 Mon, 20 Oct 2025 09:10:00 -0000 https://status.fingerprint.com/incident/746790#14bc9b97c2bb3f2940b46476fe1855562631648d78f8e8fd18a7002290e92911 Incident AWS identified the issue to be related to DNS resolution of the DynamoDB API endpoint in US-EAST-1. We don't have an ETA for resolution now. https://status.fingerprint.com/incident/746790 Mon, 20 Oct 2025 08:09:00 -0000 https://status.fingerprint.com/incident/746790#56a6a1bac0403cd697938ed7d7e7d7e579eae020b2076790c69c895d03c21355 Incident The underlying issue is AWS outage in the us-east-1 region: https://health.aws.amazon.com/health/status https://status.fingerprint.com/incident/746790 Mon, 20 Oct 2025 06:47:00 -0000 https://status.fingerprint.com/incident/746790#ee0a59da7b0f5a1f48ef2b1e9f9f7c8bcea9a5ce8a3ce05e152fc6e83d6e59bb Incident Majority of our services in the US region are currently being impacted by an underlying issue with a vendor that we are actively investigating. https://status.fingerprint.com/incident/744927 Thu, 16 Oct 2025 18:28:00 -0000 https://status.fingerprint.com/incident/744927#0fe12020ada18ea0feaa2ef2be358f76c82a5fcb20aabb49172b8da94c39ee25 Incident We have issued a fix for all regions, all systems are operational. https://status.fingerprint.com/incident/744927 Thu, 16 Oct 2025 18:08:00 -0000 https://status.fingerprint.com/incident/744927#748495dc84ac2ba711224469279ec0a0b40ca60dfa1fc6187bb829fcb662d34c Incident We have identified the cause of the increased error rate and are issuing a fix. https://status.fingerprint.com/incident/744927 Thu, 16 Oct 2025 17:57:00 -0000 https://status.fingerprint.com/incident/744927#0af8777a7bf36cfe1255fab1054a9a2732609faf87315287c27aab76d89f8505 Incident We are investigating increased error rates for a small percentage of traffic to our identification service. We are investigating the issue now. https://status.fingerprint.com/incident/739335 Tue, 07 Oct 2025 16:09:00 -0000 https://status.fingerprint.com/incident/739335#491b244370c42e5ae980b2c34387483fadf040f4388ff2628564f0d61488ff7f Incident We have implemented a fix and will be monitoring to confirm resolution. The issue occurred between 09:00 UTC to 16:00 UTC on Oct 7, 2025 and impacted less than 0.0012% of requests https://status.fingerprint.com/incident/739335 Tue, 07 Oct 2025 02:30:00 -0000 https://status.fingerprint.com/incident/739335#de66bed1470caa92a6be9bf06c2a8c9d9da82ae9bed3905f94f66fc87ec625c8 Incident Very small % of requests for a small subset of customers might occasionally experience failed identification requests. We are investigating the problem. https://status.fingerprint.com/incident/735927 Thu, 02 Oct 2025 13:01:00 -0000 https://status.fingerprint.com/incident/735927#4cc7e0a522e91e6fc43daed25e38601677c705eafabdb5a582fcb5413d07226e Incident All event data backfill complete. All services operational. https://status.fingerprint.com/incident/735927 Thu, 02 Oct 2025 03:28:00 -0000 https://status.fingerprint.com/incident/735927#abf4e79e54c145a53b9977cabbc1ed4c90681ec3c9f3b9e0d0eedbb0e8dc92d9 Incident Events backfill complete for Europe region. Backfill in progress for US region, ETA 7 hours. Final update will be posted once it is complete. https://status.fingerprint.com/incident/735927 Thu, 02 Oct 2025 02:46:00 -0000 https://status.fingerprint.com/incident/735927#3f73492f145b5f322293483d12d256d4b81bfa9f901188c62e3d5f60f799f0fe Incident Events backfilled for Asia region. Events backfill for Europe region in progress. Next update in an hour. https://status.fingerprint.com/incident/735927 Thu, 02 Oct 2025 01:22:00 -0000 https://status.fingerprint.com/incident/735927#ecca5f8ba5a85833247ee14770bbce5a74e906bb7e5b04a4b2c9d93b4f556733 Incident Data backfill for Asia region in progress. ETA ~1 hour to complete. We will do the other regions after this is complete. Next update in an hour https://status.fingerprint.com/incident/735927 Thu, 02 Oct 2025 00:21:00 -0000 https://status.fingerprint.com/incident/735927#fd16a7ba01f03f2bf6c12419649c52f148a96593748bae4176c5acc44d1966df Incident We are currently testing the data backfill and will be filling the data in manageable chunks, by region. Next update in an hour https://status.fingerprint.com/incident/735927 Wed, 01 Oct 2025 22:23:00 -0000 https://status.fingerprint.com/incident/735927#365662021cf44222485eb3c0cd11dd4c332cb64c395406172fc65d755ec79b57 Incident We are working on backfilling data. Next update will be in an hour or earlier if we have an update. https://status.fingerprint.com/incident/735927 Wed, 01 Oct 2025 21:33:00 -0000 https://status.fingerprint.com/incident/735927#08f506f8f50161873e6b4734da20526e5e61862aa2814a96ad315e6078e75e58 Incident From September 23rd 22:45 UTC to October 1st 20:31 UTC the "Update Event" method for our Server API in all regions accepted updates but inconsistently applied the updates to one of our backend databases. No update data has been lost, and all records of updates were maintained. However, updates were not applied successfully to one of our databases, this results in the update not being visible on the event when queried via our server API, dashboard, or CSV export functionality for events created in this timeframe. The underlying bug has been fixed as of October 1st 20:31 UTC, and we are working on backfilling the data. We will re-apply updates from this timeframe to the database that was inconsistent. We will update this status page as we make progress. https://status.fingerprint.com/incident/721536 Wed, 10 Sep 2025 04:02:00 -0000 https://status.fingerprint.com/incident/721536#c20b39155ef6402b40cf2ba73f3ccee83b146ba5a95914bc325283d2add4f46b Incident All systems are operational at this time. https://status.fingerprint.com/incident/721536 Wed, 10 Sep 2025 03:24:00 -0000 https://status.fingerprint.com/incident/721536#939ef6297d557eb42fd70a1bc3b0ab89314d543606f4ae5c414e0b299b770080 Incident We've identified the root cause and have mitigated the impact. Customers should start to see latency in their webhook processing decrease. https://status.fingerprint.com/incident/721536 Wed, 10 Sep 2025 02:53:00 -0000 https://status.fingerprint.com/incident/721536#4b86a21e325df6aefe1acbc2110b284e2eebfdee26cefda61e2dcdc9d4c96573 Incident We're currently observing increased latency in webhook processing in our US region. We’re actively working to resolve the issue. https://status.fingerprint.com/incident/705447 Wed, 13 Aug 2025 05:44:00 -0000 https://status.fingerprint.com/incident/705447#8a09dd7d12ee57001662841f6e7bf330988a4e5a50f0ac9a67966de67d6d3515 Incident This issue was resolved. https://status.fingerprint.com/incident/705447 Wed, 13 Aug 2025 05:43:00 -0000 https://status.fingerprint.com/incident/705447#f47ee936613a75b65ec568eecdf920ecbcdcf0c095482edc4d51b8b46c1040cf Incident Due to an internal issue on our API gateway a small portion of requests in APS1 region (Asia) could fail with http code 500 for some customers. The issue took place between 5:43 and 5:44 UTC. https://status.fingerprint.com/incident/613350 Thu, 03 Jul 2025 01:44:00 -0000 https://status.fingerprint.com/incident/613350#dc7821a6099b859e40c53203f754aa5bff4d921c4354ee29430fd6624d82e096 Incident Services have stabilized, error rates have decreased and latency is back to normal. We will continue monitoring this. https://status.fingerprint.com/incident/613350 Thu, 03 Jul 2025 01:00:00 -0000 https://status.fingerprint.com/incident/613350#fef51ae7bba6f8e167e19983386e6b528168cd2bb87731a5a22ab56eb091a0c8 Incident We're currently observing increased latency and error rates in our US region. Our engineers are investigating the issue. https://status.fingerprint.com/incident/608976 Wed, 25 Jun 2025 13:28:00 -0000 https://status.fingerprint.com/incident/608976#8771ccf4d56e809edbc22fa23d5304a72128008dd37e0272e65f09a57445743a Incident The issue has been resolved https://status.fingerprint.com/incident/608976 Wed, 25 Jun 2025 12:12:00 -0000 https://status.fingerprint.com/incident/608976#f155f88b628b87537727c52faf78cd410fa55e742b7628327d155c38333acbe7 Incident We're experiencing issues with the demo widget on our website. https://status.fingerprint.com/incident/607841 Mon, 23 Jun 2025 19:52:00 -0000 https://status.fingerprint.com/incident/607841#9f0fc744c8204e4a17127b7693af221e5832a9da02e81e62b50578ba23ddc459 Incident We identified an issue with our database which caused some ID requests to fail and latency to increase. https://status.fingerprint.com/incident/607841 Mon, 23 Jun 2025 19:48:00 -0000 https://status.fingerprint.com/incident/607841#a5e98558b0776a8932a90a78c4677a97e678ed268731c674045abd183af12c00 Incident We're currently observing a degradation in the US region. Our engineers are investigating the issue. https://status.fingerprint.com/incident/601952 Thu, 12 Jun 2025 18:41:00 -0000 https://status.fingerprint.com/incident/601952#32c786d0c5e411f27d8a74b42173f5e79b84f9c18d21ed99132bf9ba7e58d512 Incident This incident has been resolved. After investigation, we confirmed that the observed webhook delivery errors were caused by outages on third-party vendor endpoints configured by some customers. Our systems were operating normally during this period and no action was required on our end. https://status.fingerprint.com/incident/601952 Thu, 12 Jun 2025 17:37:00 -0000 https://status.fingerprint.com/incident/601952#c2b818712fbb6d157eb698f99b2e7de86c43aaca42730831b007391509366821 Incident We are currently investigating a service degradation affecting our webhook delivery functionality. Some customers may experience delayed webhook events. Our engineering team is actively working to identify the root cause and mitigate the issue. We will provide the next update within 30 minutes or as soon as more information becomes available. https://status.fingerprint.com/incident/582853 Wed, 28 May 2025 00:45:00 -0000 https://status.fingerprint.com/incident/582853#5893f456d1a4d26232dfc59722db60693b64b3056a2f6ccaf56f56768de76a0e Incident Service degradation resolved https://status.fingerprint.com/incident/582853 Wed, 28 May 2025 00:30:00 -0000 https://status.fingerprint.com/incident/582853#f93d2ca1ebd7fd94960df8178fbebd686bcff6e6745cb4a6a98a8d234915165c Incident Service degradation registered across regions. https://status.fingerprint.com/incident/571598 Mon, 19 May 2025 16:51:00 -0000 https://status.fingerprint.com/incident/571598#a3150df61b0a2371f3e8d111f7da316d1545c7e2b9703003acbf6f8c54083f21 Incident Service degradation resolved https://status.fingerprint.com/incident/571598 Mon, 19 May 2025 16:38:00 -0000 https://status.fingerprint.com/incident/571598#256e673f8e45ffc035b7df10b809160adc30995f9d0730ac61f5991ab6a95c65 Incident Service degradation registered across regions. https://status.fingerprint.com/incident/564393 Wed, 14 May 2025 15:28:00 -0000 https://status.fingerprint.com/incident/564393#496e20d2b128b4bfb01242934d9bf6f02ce42fc7408f07639858bee14a6470ce Incident We've identified the cause of the impact and remediated it, no further impact is expected. https://status.fingerprint.com/incident/564393 Wed, 14 May 2025 13:16:00 -0000 https://status.fingerprint.com/incident/564393#71f97366f909e72ee788e81ebf3d57316508ea8145b5479cfeb8b47329ccaad9 Incident We are experiencing some instability in our event storage system, some of the events are not being stored or throttled. We are actively investigating and working on this. GET and UPDATE requests for /events and /visitors endpoint may be affected. https://status.fingerprint.com/incident/554532 Wed, 30 Apr 2025 18:39:00 -0000 https://status.fingerprint.com/incident/554532#62e303690dc4d03954d411eb95edc6e62da413fbd178a7d647533cdf2501d164 Incident The issue is now fixed. https://status.fingerprint.com/incident/554532 Wed, 30 Apr 2025 18:13:00 -0000 https://status.fingerprint.com/incident/554532#eb5fc640ce714443428a9fc9645bbaa1e3fefb6c203abc0025f5cd260d6d9719 Incident A portion of requests is being incorrectly identified as malicious bots. We are working on a fix. https://status.fingerprint.com/incident/548538 Mon, 21 Apr 2025 12:43:00 -0000 https://status.fingerprint.com/incident/548538#75f852f61fdb0f0b7b1b4ab9daac2db29a27ae3c414d962fb6af0fd1e54ba1e3 Incident The earlier issue causing degraded performance in our CDN service has been identified and resolved. Content delivery has returned to normal levels, and users should no longer experience increased latency or loading failures. https://status.fingerprint.com/incident/548538 Mon, 21 Apr 2025 12:36:00 -0000 https://status.fingerprint.com/incident/548538#7eb94dd52e567e2ea09f82d9c0262deba440e97f5537816209d05466b4d8cfe4 Incident We are currently investigating degraded performance in our CDN service. A subset of users may be experiencing slower content delivery or intermittent failures when accessing certain resources. Our engineering team is actively working to identify the root cause and mitigate the impact. https://status.fingerprint.com/incident/545762 Tue, 15 Apr 2025 19:20:00 -0000 https://status.fingerprint.com/incident/545762#358babc27fcaa5f54f0cb1febda81e783668211bc2ba34ec03c1be7e63d5d6b1 Incident Issue fully resolved. The incident happened because there was a deployment of a JS agent configuration to a subset of customers, which unfortunately contained a configuration bug. The change was cached at the CDN level and in the end-user browsers that caused the rollback take additional time. We truly apologize for this inconvenience. https://status.fingerprint.com/incident/545762 Tue, 15 Apr 2025 18:53:00 -0000 https://status.fingerprint.com/incident/545762#47626a1959dac695889d91a8110baae9093989d1b98e57c536c657103faa768b Incident We have fixed the root cause of the identification issue, however in the browsers that cached the JS agent it may take up to 60 minutes to start getting the updated script and identify normally. https://status.fingerprint.com/incident/545762 Tue, 15 Apr 2025 17:02:00 -0000 https://status.fingerprint.com/incident/545762#d6cad4b4beb7754f6188043cb289ad9ae488ad6881ff51bb61516766d0b40dc0 Incident We're still working on the issue resolution. We have performed a rollback of the most recent change and working on the rest of the dependencies. https://status.fingerprint.com/incident/545762 Tue, 15 Apr 2025 15:15:00 -0000 https://status.fingerprint.com/incident/545762#19fbcb690624b1d2d5ced6aef3e79005899bc67eb1cf3ad272992818beb034d8 Incident identification is affected https://status.fingerprint.com/maintenance/529710 Mon, 17 Mar 2025 16:32:29 -0000 https://status.fingerprint.com/incident/529710#90780fe81e30868d584287c4a578213e38138c68b44fb25b03118c91efe187ac Maintenance Fingerprint will have an upcoming Maintenance window on Wed 26th from 12:00 to 13:00 CET on our Dashboard Service (dashboard.fingerprint.com). The Dashboard will be unavailable during this time, and service will be restored as quickly as possible. https://status.fingerprint.com/maintenance/499938 Wed, 22 Jan 2025 09:21:45 -0000 https://status.fingerprint.com/incident/499938#e198c28a54bb8a93ce7d8c47819b4779f332e202f3ce679a0d82a50d4fe15930 Maintenance Fingerprint will have an upcoming Maintenance window on Wed 22th from 11:00 to 12:00 UTC on our Dashboard Service (dashboard.fingerprint.com). The Dashboard will be unavailable during this time, and service will be restored as quickly as possible. https://status.fingerprint.com/incident/472999 Thu, 05 Dec 2024 16:07:00 -0000 https://status.fingerprint.com/incident/472999#f0ef58b625044b1626714784c9ad729ddd141d586c133da60e360ac5693ecfa5 Incident Our engineers have fixed the issue, identification service in US region is back to normal. https://status.fingerprint.com/incident/472999 Thu, 05 Dec 2024 15:55:00 -0000 https://status.fingerprint.com/incident/472999#63163e7a6dc947eed93a835ec08e6322a492dc0c51c6db3eab3f48b2475267ea Incident Degradation caused by an identification subsystem in US region. We're working on a fix. https://status.fingerprint.com/incident/464761 Wed, 20 Nov 2024 13:50:00 -0000 https://status.fingerprint.com/incident/464761#3d8e4e00c778524bb5cbb1fc3fd86263f1ec764932b48c60581e837f006adedf Incident We're experiencing issues in USE region, latency may be increased too. We're working on a fix. https://status.fingerprint.com/incident/464761 Wed, 20 Nov 2024 13:50:00 -0000 https://status.fingerprint.com/incident/464761#ccad1bd388b477a9303b910b2169cb422da30701142af7f85adc07da9110cbe1 Incident We have identified the root cause of the issue. It's resolved now. https://status.fingerprint.com/incident/464641 Wed, 20 Nov 2024 10:15:00 -0000 https://status.fingerprint.com/incident/464641#e3ec938fea35ffd69aaa30deabafef69ef62c4bb73d4ada7033b0f565998d6ee Incident We have identified the root cause of the issue and fixed it. https://status.fingerprint.com/incident/464641 Wed, 20 Nov 2024 09:05:00 -0000 https://status.fingerprint.com/incident/464641#cc42e5cf56e6fbda3c61fe126d7179eab73d9910234029bb0cb55d3c1187cef5 Incident We're observing a degradation of API responses in the ap-south-1 region. Our engineers are working on a fix. https://status.fingerprint.com/incident/459523 Mon, 11 Nov 2024 15:16:00 -0000 https://status.fingerprint.com/incident/459523#1786793e4257d8359e12b7abea6264d3b6b18ddd8cce8e06b529ede3f8ad9625 Incident Degradation was resolved https://status.fingerprint.com/incident/459523 Mon, 11 Nov 2024 15:06:00 -0000 https://status.fingerprint.com/incident/459523#3311f4550a702afc5aca1f65b05396716821364da7d8564ba32bf62356bb07cb Incident From 15:06 to 15:16 UTC, the identification system on api.fpjs.io experienced degraded performance, resulting in HTTP 500 errors. The impact was 0.31% of requests. https://status.fingerprint.com/incident/459523 Mon, 11 Nov 2024 14:20:00 -0000 https://status.fingerprint.com/incident/459523#818f612e409f5978e07a702e44c9ec0a623ea360d48f849bd3a4bcb14b67b7cc Incident Degradation was resolved. https://status.fingerprint.com/incident/459523 Mon, 11 Nov 2024 14:06:00 -0000 https://status.fingerprint.com/incident/459523#6d4bd35f6282e6a8bf5dd884b90e4672ab47b3893c09cc4d42bca6fe9c12172e Incident From 14:06 to 14:20 UTC, the identification system on api.fpjs.io experienced degraded performance, resulting in HTTP 500 errors. The impact was 0.38% of requests. https://status.fingerprint.com/incident/459523 Mon, 11 Nov 2024 13:21:00 -0000 https://status.fingerprint.com/incident/459523#36137f85abc96d24c809f6a180b3ed3cc7bbe4362e56c04e263ad02d759e3cd5 Incident Degradation was resolved. https://status.fingerprint.com/incident/459523 Mon, 11 Nov 2024 13:06:00 -0000 https://status.fingerprint.com/incident/459523#ae3069daca0a5556afec82b37767eb9d012c0662b338c34f8fa1fc2543d139b1 Incident From 13:06 to 13:21 UTC, the identification system on api.fpjs.io experienced degraded performance, resulting in HTTP 500 errors. The impact was 0.22% of requests. https://status.fingerprint.com/incident/452606 Tue, 29 Oct 2024 10:27:00 -0000 https://status.fingerprint.com/incident/452606#18dba986ab23d78fcb42d759939cdaea412888f028cf11b7243639933271189f Incident We resolved the degradation https://status.fingerprint.com/incident/452606 Tue, 29 Oct 2024 10:23:00 -0000 https://status.fingerprint.com/incident/452606#d91c37d6c2d9957a7fdf8f373d64193a0e2ba6ccbcfcf990cd3c6313f46d3439 Incident From 10:23 to 10:27 UTC, the identification system on ap.api.fpjs.io experienced degraded performance, resulting in HTTP 500 errors. https://status.fingerprint.com/incident/441374 Tue, 08 Oct 2024 00:00:00 -0000 https://status.fingerprint.com/incident/441374#14b129a056770f7093f665655afc8acbae7e201f05c60ed545d8054804bdc6fe Incident SmartSignal backend service was unavailable for around 90sec due to internal traffic spike, and was automatically recovered due to our infra scaling. and in total around 6k requests were affected with SmartSignals data missing in response https://status.fingerprint.com/incident/438877 Thu, 03 Oct 2024 16:41:00 -0000 https://status.fingerprint.com/incident/438877#8e6b2deeb9e7e34bdb80b58d89b9de2d5023a78260788399998af375151751af Incident API Endpoints in US-East-1 were temporarily degraded and auto-resolved 3 minutes later. https://status.fingerprint.com/incident/438877 Thu, 03 Oct 2024 16:38:00 -0000 https://status.fingerprint.com/incident/438877#4806f7ab7db909cbeaad0ac008d4197ad28c6c631668d5e13d226e6822166a5a Incident API Endpoints in US-East-1 were temporarily degraded https://status.fingerprint.com/incident/431309 Wed, 18 Sep 2024 22:18:00 -0000 https://status.fingerprint.com/incident/431309#9cd2ed54bf552c96747ecb6b197d17431b45b96188af686de507f9319eea7fde Incident This issue has been resolved. https://status.fingerprint.com/incident/431309 Wed, 18 Sep 2024 22:03:00 -0000 https://status.fingerprint.com/incident/431309#4522b7f5557d9a1310106f5be6cda4d5035321266c6b60ff248b06a9ddd3b1f6 Incident Between 22:03 and 22:18 UTC, in our us-east-1 region, the "velocity signals" smart signal was degraded for some customer requests. This affected a small percentage of requests, and marginally affected the quality of the signal. The issue has been identified and rolled back. https://status.fingerprint.com/incident/428288 Thu, 12 Sep 2024 22:18:00 -0000 https://status.fingerprint.com/incident/428288#0f21c6ed2fe893d2c9df397d2ac05a840999d4e3932505a25928375226716181 Incident All services are restored. https://status.fingerprint.com/incident/428288 Thu, 12 Sep 2024 21:22:00 -0000 https://status.fingerprint.com/incident/428288#b1ee6ff1206aa6fce27d29195654fccb0bea522406feb262335a2b4eaf544810 Incident ap.api.fpjs.io/health: Events are restored. eu.api.fpjs.io/health: Events are restored. api.fpjs.io/health: Events are being restored to api now and will complete in the next 1.25 hours. https://status.fingerprint.com/incident/428288 Thu, 12 Sep 2024 20:04:00 -0000 https://status.fingerprint.com/incident/428288#a48aab17d52edcde0587458a5653475cf37abdcacaab94b1feb1037527b24b1a Incident ap.api.fpjs.io/health: Events are restored. eu.api.fpjs.io/health: Events are restored. api.fpjs.io/health: Events are being restored to api now and will complete in the next 1.75 hours. https://status.fingerprint.com/incident/428288 Thu, 12 Sep 2024 19:52:00 -0000 https://status.fingerprint.com/incident/428288#b36bf3c2cce4a66d34d92477eeebdde1f206e1a8a4622dc9fe47b4478e1b0713 Incident ap.api.fpjs.io/health: Events are restored. eu.api.fpjs.io/health: Events are being restored to eu now and will complete in the next 20 minutes. api.fpjs.io/health: Events are being restored to api now and will complete in the next 2 hours. https://status.fingerprint.com/incident/428288 Thu, 12 Sep 2024 19:16:00 -0000 https://status.fingerprint.com/incident/428288#07bab05e9843fc1c09ca0afd02da25441689a181068a725b7f1fe690a515c15f Incident ap.api.fpjs.io/health: Events are being restored to aps now and will complete in the next 5 minutes. eu.api.fpjs.io/health: Events are being restored to eu now and will complete in the next 35 minutes. api.fpjs.io/health: TBD https://status.fingerprint.com/incident/428146 Thu, 12 Sep 2024 11:56:00 -0000 https://status.fingerprint.com/incident/428146#8088f94c91df4d7e0bad7650632c6841bc59b233e7303dc762962039ae5e1034 Incident SmartSignals are fixed. https://status.fingerprint.com/incident/428146 Thu, 12 Sep 2024 11:47:00 -0000 https://status.fingerprint.com/incident/428146#2f9cfb96faa1f96ce1707e9457bd949a469c40c75ae184225ae58b92d6d45071 Incident We're currently experiencing the issue with Smart Signals, which may return as empty payloads. We're working on a fix. https://status.fingerprint.com/incident/428288 Thu, 12 Sep 2024 10:31:00 -0000 https://status.fingerprint.com/incident/428288#3390503ef3e175b7ef20e60c6ff6bc0a5a91dbe7f28057a0199f8d767720eea6 Incident ap.api.fpjs.io/health: Events are being restored to ap now and will complete in the next 20 minutes. eu.api.fpjs.io/health: TBD api.fpjs.io/health: TBD https://status.fingerprint.com/incident/428288 Thu, 12 Sep 2024 09:21:00 -0000 https://status.fingerprint.com/incident/428288#545162e40f85b99d273210553add4ec250330b948fe71daf2342b1c9abdf4d27 Incident ap.api.fpjs.io/health: Events are restored. eu.api.fpjs.io/health: Events are restored. api.fpjs.io/health: Events are being restored to api now and will complete in the next 1.25 hours. https://status.fingerprint.com/incident/428288 Thu, 12 Sep 2024 08:30:00 -0000 https://status.fingerprint.com/incident/428288#7acdfb94d6d771db9f1386472ab880b3c46a41e517fe59c8e5b5108dcfb4ad53 Incident Events generated between approximately 8:30 AM UTC to 5:05 PM UTC may be missing from your dashboard. The events are not lost and are delayed, we are actively restoring them now. No data was lost, and there is no impact to the server API. https://status.fingerprint.com/incident/427136 Tue, 10 Sep 2024 14:53:00 -0000 https://status.fingerprint.com/incident/427136#0cf596c10a0e5b277822ef25531be501dc599b84f03ef614818e915cefb2dcd4 Incident Degradation resolved. https://status.fingerprint.com/incident/427136 Tue, 10 Sep 2024 14:37:00 -0000 https://status.fingerprint.com/incident/427136#535bae6a8215ef8a2e91a0f7825ac2b0e8de4bd4ba0a5ed550d4c20f5db84358 Incident Degradation caused by an identification subsystem. We're working on a fix. https://status.fingerprint.com/incident/423235 Wed, 28 Aug 2024 13:27:00 -0000 https://status.fingerprint.com/incident/423235#12c1951903d0e9643f0853312251d4faa57f2c04673733bcfd55e6a074c41831 Incident Degradation resolved https://status.fingerprint.com/incident/423235 Wed, 28 Aug 2024 11:43:00 -0000 https://status.fingerprint.com/incident/423235#cc4a5959c62ab321ef1290eb3d0396b42b4eebdfa363c9d70257c686a91c4cc1 Incident We experienced three partial unavailability spikes between 06:43 AM and 08:27 AM (CDT), affecting our Server API. https://status.fingerprint.com/incident/423234 Mon, 26 Aug 2024 19:37:00 -0000 https://status.fingerprint.com/incident/423234#f7d7a74505f3cbf5bf9f93913f2ce7b21c17a781b3de030c9a4f4571fba32c2a Incident Degradation resolved https://status.fingerprint.com/incident/423234 Mon, 26 Aug 2024 19:33:00 -0000 https://status.fingerprint.com/incident/423234#4ee9b45c1ca7213fe3473deb254dd1c1a2b89414bae5532ef22c2c08fce2a5b5 Incident We experienced a partial unavailability spike between 02:33 PM and 02:37 PM (CDT), affecting our Server API. https://status.fingerprint.com/incident/418259 Fri, 23 Aug 2024 02:01:00 -0000 https://status.fingerprint.com/incident/418259#664fcf8ddeb8b71906ebb4399f4862ac0b2ec0b4074ce368d73f6138e8153a47 Incident Degradation resolved https://status.fingerprint.com/incident/418259 Fri, 23 Aug 2024 02:00:00 -0000 https://status.fingerprint.com/incident/418259#e8fc4fd906ab62a3c3d4dadc8cb7c8a7534eaf66cb2fcf29e7cd19da54d9ede0 Incident Degradation cause by an identification subsystem https://status.fingerprint.com/incident/418258 Thu, 22 Aug 2024 02:01:00 -0000 https://status.fingerprint.com/incident/418258#2b65cd05124b10bc0122780fb6374c08424749daeac408803071c7b18eff4234 Incident Degradation resolved https://status.fingerprint.com/incident/418258 Thu, 22 Aug 2024 02:00:00 -0000 https://status.fingerprint.com/incident/418258#6f1877244b21f376714e2fc1a09f4f91e46453ea1059ebf34dbe1c7a6345565b Incident Degradation cause by an identification subsystem https://status.fingerprint.com/incident/418255 Wed, 21 Aug 2024 02:01:00 -0000 https://status.fingerprint.com/incident/418255#4abbd28f4f8a417d3e99ffb5886e984c7918fdc77397254a8720116057f0c767 Incident Degradation resolved https://status.fingerprint.com/incident/418255 Wed, 21 Aug 2024 02:00:00 -0000 https://status.fingerprint.com/incident/418255#7632ae511c4d73ada486b5b2c3f0bcac38a099a06cdb791f03efe7b04dd9f6e3 Incident Degradation cause by an identification subsystem https://status.fingerprint.com/incident/418250 Tue, 20 Aug 2024 02:01:00 -0000 https://status.fingerprint.com/incident/418250#a817caee3793826da311374ed80415bab90278533ea577c297b6bd6d3060e7f7 Incident Degradation resolved https://status.fingerprint.com/incident/418250 Tue, 20 Aug 2024 02:00:00 -0000 https://status.fingerprint.com/incident/418250#00377e846275e810c146cc128bcf892567f715b301a3af18f6a404cf30cd1a9c Incident Service degradation in identification subsystem caused by a scheduled job https://status.fingerprint.com/incident/416909 Sun, 18 Aug 2024 11:37:00 -0000 https://status.fingerprint.com/incident/416909#c9fbdead9ae2d611d94806041f7dddf03d3dd6baabbafbeefb372bfe616666f1 Incident The issue was solved, it was related to a networking issue in one of our cloud host providers. https://status.fingerprint.com/incident/416909 Sun, 18 Aug 2024 11:30:00 -0000 https://status.fingerprint.com/incident/416909#4f0d62d2634da6cfa69429f6923e41a92175c2ed6a7d09c012f1601cc5eb39e1 Incident We experienced two partial unavailability spikes between 06:30 am to 06:35 am (CDT). We are analyzing the incident, everything points to it being a network problem. https://status.fingerprint.com/incident/418246 Sun, 18 Aug 2024 02:01:00 -0000 https://status.fingerprint.com/incident/418246#e7a5a94818b4a7a46885e341ba77310794d599ac5ebe8dad5716e873a79057b9 Incident Degradation resolved https://status.fingerprint.com/incident/418246 Sun, 18 Aug 2024 02:00:00 -0000 https://status.fingerprint.com/incident/418246#dca72fee96f7a0376ad62e59b50e224fc74c1582b42488667007f40f1b66a131 Incident Identification subsystem degraded https://status.fingerprint.com/incident/418240 Sat, 17 Aug 2024 02:02:00 -0000 https://status.fingerprint.com/incident/418240#9c0aae2dd4b85d989bc550e4bf7fd6f92ad26a47350cf608d52712efbeaf5bde Incident Degradation corrected https://status.fingerprint.com/incident/418240 Sat, 17 Aug 2024 02:00:00 -0000 https://status.fingerprint.com/incident/418240#e4d0b84e4b9c29ad5d2c04b7b8c64a7c5f3c83413119007938bdd5a4d3100327 Incident Identification subsystem degraded as result of a scheduled process https://status.fingerprint.com/maintenance/400300 Thu, 18 Jul 2024 23:23:28 -0000 https://status.fingerprint.com/incident/400300#a6f2ec2e5ebdbab3671b7e0ab2e9b50adbf9971c9e32aaad0e7a7d6d6f1cb9d4 Maintenance Fingerprint will have an upcoming Maintenance window on Jul 25th from 18:00 to 19:00 UTC on our Platform Services for Asia (Mumbai) region (https://ap.api.fpjs.io). The Platform might have a degradation of service during that time. https://status.fingerprint.com/incident/393176 Wed, 03 Jul 2024 18:09:00 -0000 https://status.fingerprint.com/incident/393176#b6aee71ac6b09bf294eea4b54fd76fe933ace4660c32ab79dadddaaf5b8c81c5 Incident We had an incident with one service that caused partial losses on Dashboard and Events. Degradation lasted about 15 minutes total. Degradation lasted a maximum of 15 minutes. Affected EU and AP regions, and a minor portion of US traffic. https://status.fingerprint.com/incident/389195 Tue, 25 Jun 2024 09:14:00 -0000 https://status.fingerprint.com/incident/389195#753f0cff620737aacc4736c7fc86a1d9bdcd5a21133d9262a457c7dcd4954fc4 Incident Backend operations have returned to normal. https://status.fingerprint.com/incident/389195 Tue, 25 Jun 2024 08:19:00 -0000 https://status.fingerprint.com/incident/389195#16d1256392bba5b415fe18860904e5db144010871b1fce710aa63d5f5fee35f3 Incident We're experiencing increased latency for requests to our backend in US region and are actively working on a fix. https://status.fingerprint.com/incident/382919 Tue, 11 Jun 2024 22:07:00 -0000 https://status.fingerprint.com/incident/382919#5d2a748a21a96d062fbb8daa680157370005fa02d6987691ab26923dfbe97281 Incident We resolved this degradation. https://status.fingerprint.com/incident/382919 Tue, 11 Jun 2024 22:02:00 -0000 https://status.fingerprint.com/incident/382919#68e8da517e9d8b9f1c4553d0ceac3cdf919d6b136729bd0531fc526b4d789fe4 Incident From 6:29 to 6:56 PM UTC 1-2% traffic was degraded on api.fpjs.io. This was caught and resolved quickly by our engineering team. https://status.fingerprint.com/maintenance/372886 Wed, 22 May 2024 02:22:55 -0000 https://status.fingerprint.com/incident/372886#ea5db2a68b0052bfe389dec8883641b9b29054f729b0e3c3cc82a977f34eb1a6 Maintenance Fingerprint will have an upcoming Maintenance window on May 29th from 16:00 to 17:00 UTC on our Dashboard Service (dashboard.fingerprint.com). The Dashboard will be unavailable during this time, and service will be restored as quickly as possible. https://status.fingerprint.com/incident/320977 Thu, 01 Feb 2024 15:07:00 -0000 https://status.fingerprint.com/incident/320977#0781d6ea68e5c59c36ba7a2d5b131a858d72d54c2aeacbd0d40a79fb4e24e8d8 Incident The issue has been resolved in all affected regions. https://status.fingerprint.com/incident/320977 Wed, 31 Jan 2024 19:52:00 -0000 https://status.fingerprint.com/incident/320977#4e4b1b14b09866a599d8a023b7b11079f4bdccb33262c2743d54b1a4fa50ebcb Incident Currently events are unable to be seen in the Webhook events page for multiple regions. Our engineering team is working to resolve the issue. We apologize for any inconvenience and thank you for your patience. https://status.fingerprint.com/incident/305967 Thu, 28 Dec 2023 20:58:00 -0000 https://status.fingerprint.com/incident/305967#a228ed45c09c194fdf5d72efce922ca11bf750fab0f3cd026171389d16d0fade Incident We fixed the issue, all services are back to normal. https://status.fingerprint.com/incident/305967 Thu, 28 Dec 2023 20:54:00 -0000 https://status.fingerprint.com/incident/305967#b23af6237b646cfe1cad285b2d46e188d14b1a6463f25afe59ba72a177ec72f2 Incident We're observing a degradation of API endpoints in AP and EU region. We're working on a fix. https://status.fingerprint.com/incident/300541 Thu, 14 Dec 2023 12:25:00 -0000 https://status.fingerprint.com/incident/300541#4968cfe4f2b9def255ff3d07b7a863fff93d03dfd8ff8c4dd98d2b83d1c2f732 Incident The issue was solved https://status.fingerprint.com/incident/300541 Thu, 14 Dec 2023 12:19:00 -0000 https://status.fingerprint.com/incident/300541#f36d91ed692945374ee52bf45238718156e82a2888f36298ab933ff57e31dd35 Incident We experienced two partial unavailability spikes between 12:19 pm to 12:22 pm and 12:27 pm to 12:29 pm (UTC). We are analyzing the incident, everything points to it being a network problem. https://status.fingerprint.com/incident/299110 Tue, 12 Dec 2023 04:40:00 -0000 https://status.fingerprint.com/incident/299110#76b47e0afad03202b787ebfa5e7eb14d534e973d786896b42fcfa72264fb08b8 Incident Our upstream provider has implemented a fix, and services have been restored. We will continue monitoring the results. https://status.fingerprint.com/incident/299110 Tue, 12 Dec 2023 04:15:00 -0000 https://status.fingerprint.com/incident/299110#8ad6cbce4cc0e3675d9b75e15c8212b17b3e591957d7d3d6bc24f05b22400fde Incident Our upstream provider has identified the issue and is working to mitigate the problem. We will provide another update as soon as we can. https://status.fingerprint.com/incident/299110 Tue, 12 Dec 2023 04:01:00 -0000 https://status.fingerprint.com/incident/299110#71bad52d77647b5a7e4baeccb77d7a6a0c9bcf946366d33f636a03326a0f24bd Incident We are tracking an issue with elevated errors from our upstream provider, which may result in the website and dashboard being intermittently unavailable for users in certain regions. https://status.fingerprint.com/incident/297782 Fri, 08 Dec 2023 21:19:00 -0000 https://status.fingerprint.com/incident/297782#05926d8f64bb335b47b911d906c93cfe2f2f2f69103901ae83f202fc3727b565 Incident After carefully examining our login processes, we have been unable to replicate the problems that multiple customers have reported. Our investigation confirms that both existing and new customers are able to access the dashboard without any hindrance. Consequently, we consider this incident report resolved. If you are experiencing difficulties with logging in, please don't hesitate to contact our support team at support@fingerprint.com. We are committed to helping you with your individual issue. https://status.fingerprint.com/incident/297782 Fri, 08 Dec 2023 20:00:00 -0000 https://status.fingerprint.com/incident/297782#17d9e4fcff7eac4f545af52a141f0f8ca92fa902605e63fd34483a437da76121 Incident Certain users have reported issues logging in with Google SSO. Our engineering team is working to resolve the issue. We apologize for any inconvenience and thank you for your patience. https://status.fingerprint.com/incident/295740 Mon, 04 Dec 2023 11:26:00 -0000 https://status.fingerprint.com/incident/295740#599fe8a6b027f94fdd4509d46e3f802f3726503d3ca7390785621e3bb3fca036 Incident The issue with the EU region's degraded performance is resolved. https://status.fingerprint.com/incident/295740 Mon, 04 Dec 2023 11:10:00 -0000 https://status.fingerprint.com/incident/295740#3a74801d34e95a72ea0ca5632d3a79f04c9619c857c20b758aa3aa6af5bf80d8 Incident Fingerprint is currently experiencing degraded performance. Our engineering team is working to resolve the issue. We apologize for any inconvenience and thank you for your patience. https://status.fingerprint.com/incident/295324 Sun, 03 Dec 2023 08:34:00 -0000 https://status.fingerprint.com/incident/295324#5ef8501305adb99358a8c0d413b4ec5fe7f86dca31434658333cfac6627d2c61 Incident All degradation has been resolved. https://status.fingerprint.com/incident/295324 Sun, 03 Dec 2023 08:19:00 -0000 https://status.fingerprint.com/incident/295324#bd02c7399fdab86cffbde3ec7d7d29a85a1a631aa4465ae8c7ee2223fd4bc1e6 Incident Our main api endpoint had degraded service for 15 minutes. All degradation has been resolved. https://status.fingerprint.com/incident/273559 Mon, 16 Oct 2023 18:44:00 -0000 https://status.fingerprint.com/incident/273559#6033273a09feaa3ae2d4de00d457c740a4848d46cffd48cb5ce7d56960fb4069 Incident We have fixed the issues and all systems are back to normal. https://status.fingerprint.com/incident/273559 Mon, 16 Oct 2023 18:31:00 -0000 https://status.fingerprint.com/incident/273559#f4cc22e49001ec47b17f2ee730493a9e70e3682a08e9618a32ed55bc4f4d8060 Incident We have identified an issue in one of our components and are working to resolve it. https://status.fingerprint.com/incident/273559 Mon, 16 Oct 2023 17:52:00 -0000 https://status.fingerprint.com/incident/273559#166ddf87368ab66b20a40cb42079dff6c01ad4ffb99902b0237af5e3c7684c50 Incident We're observing a degradation of API responses. Our engineers are working on a fix. https://status.fingerprint.com/incident/234235 Tue, 18 Jul 2023 09:00:00 -0000 https://status.fingerprint.com/incident/234235#e57f62432f83a8196aac575308b0b19310c855448e0c3997095bf5d85655da12 Incident The incident has been resolved now, Thanks for your patience. We identified the congestion cause and upscaled the infra to tackle the traffic spike. https://status.fingerprint.com/incident/234235 Tue, 18 Jul 2023 07:20:00 -0000 https://status.fingerprint.com/incident/234235#7fe7b2490f192d60d417cd003b22a5f5a33e2b5323bbfd85c4f520952b40449a Incident We are currently experiencing degradation in our system's webhook delivery in the use-east-1 region. This has resulted in delays, impacting the efficiency of our system. Our technical team is actively investigating the issue to restore optimal performance as quickly as possible. https://status.fingerprint.com/incident/234086 Mon, 17 Jul 2023 23:18:00 -0000 https://status.fingerprint.com/incident/234086#605d78207d7dad00cae479937b2e10e789b730fd03fe70e0abbe4db54eb1c42d Incident All the APIs have been recovered. https://status.fingerprint.com/incident/234086 Mon, 17 Jul 2023 23:17:00 -0000 https://status.fingerprint.com/incident/234086#50d8734f563218c0d87310f2e11843b7e1c4845f3ddbc0299b5773ec6f331984 Incident Degradation of service https://status.fingerprint.com/incident/234086 Mon, 17 Jul 2023 23:16:00 -0000 https://status.fingerprint.com/incident/234086#2b234edf47641d93c528f4fb003e592d29704c0359eee87528632b86e8efd66e Incident Downtime in our APIs https://status.fingerprint.com/incident/234086 Mon, 17 Jul 2023 22:59:00 -0000 https://status.fingerprint.com/incident/234086#b3a8b12ac5fda55023a1fb45bc8c2df2452d7e4450ef4ff40998e9b0b24d5465 Incident Degradation of service https://status.fingerprint.com/incident/234086 Mon, 17 Jul 2023 22:56:00 -0000 https://status.fingerprint.com/incident/234086#1c9574612f54f794c205118efabd73abdb855920310e19c8175893f314f57552 Incident Downtime in our APIs https://status.fingerprint.com/incident/234086 Mon, 17 Jul 2023 22:52:00 -0000 https://status.fingerprint.com/incident/234086#12247415dd5ffa9b9f0caa9a66a12fde10f34f3cf4927920ddfe6501128f1327 Incident APIs in EU region are affected. Degradation of service https://status.fingerprint.com/incident/232991 Fri, 14 Jul 2023 23:23:00 -0000 https://status.fingerprint.com/incident/232991#e588eddfcb51ef6a4b5cbd42983421f2c08271c328449a289f69c052ec0e403c Incident The issue has been resolved in all affected regions. https://status.fingerprint.com/incident/232991 Fri, 14 Jul 2023 22:15:00 -0000 https://status.fingerprint.com/incident/232991#b5d61f9dda26233929b8432bb4305849eeb674accce1904778cdae0d400c5c38 Incident Our engineers have identified the root cause of the issue and are working on deploying a fix at the moment. The fix should be live in the next hour. Thank you for your patience. https://status.fingerprint.com/incident/232991 Fri, 14 Jul 2023 21:01:00 -0000 https://status.fingerprint.com/incident/232991#e65aa329e98d909999573171ff2dd81346057e9e9f6bfb7f3cddb9b840e3111f Incident Currently events are unable to be seen in the Identification tab for multiple regions. Our engineering team is working to resolve the issue. We apologize for any inconvenience and thank you for your patience. https://status.fingerprint.com/incident/220727 Thu, 15 Jun 2023 20:13:00 -0000 https://status.fingerprint.com/incident/220727#4d681a0ad47c47e672862ec19c93415a608cf57a5998920bdc262fcaadec1c1b Incident The issue is now resolved. We apologize for the inconvenience caused. https://status.fingerprint.com/incident/220727 Thu, 15 Jun 2023 19:55:00 -0000 https://status.fingerprint.com/incident/220727#8e39fa13f0a12ad7bdd3900eb276b9df01f50c5df9773ea5d2e28951a5a59bf4 Incident The Identification API endpoint performance was degraded between 19:55 and 20:13 UTC. This affected the Global (US) endpoint only. We estimate that less than 1% of the requests might be affected.