Incidents reported on status page for Fingerprint https://status.fingerprint.com/ https://d1lppblt9t2x15.cloudfront.net/logos/5e6f3e27247ef104f1d0603b5e6446e8.png https://status.fingerprint.com/ en https://status.fingerprint.com/incident/608976 Wed, 25 Jun 2025 13:28:00 -0000 https://status.fingerprint.com/incident/608976#8771ccf4d56e809edbc22fa23d5304a72128008dd37e0272e65f09a57445743a The issue has been resolved https://status.fingerprint.com/incident/608976 Wed, 25 Jun 2025 12:12:00 -0000 https://status.fingerprint.com/incident/608976#f155f88b628b87537727c52faf78cd410fa55e742b7628327d155c38333acbe7 We're experiencing issues with the demo widget on our website. https://status.fingerprint.com/incident/607841 Mon, 23 Jun 2025 19:52:00 -0000 https://status.fingerprint.com/incident/607841#9f0fc744c8204e4a17127b7693af221e5832a9da02e81e62b50578ba23ddc459 We identified an issue with our database which caused some ID requests to fail and latency to increase. https://status.fingerprint.com/incident/607841 Mon, 23 Jun 2025 19:48:00 -0000 https://status.fingerprint.com/incident/607841#a5e98558b0776a8932a90a78c4677a97e678ed268731c674045abd183af12c00 We're currently observing a degradation in the US region. Our engineers are investigating the issue. https://status.fingerprint.com/incident/601952 Thu, 12 Jun 2025 18:41:00 -0000 https://status.fingerprint.com/incident/601952#32c786d0c5e411f27d8a74b42173f5e79b84f9c18d21ed99132bf9ba7e58d512 This incident has been resolved. After investigation, we confirmed that the observed webhook delivery errors were caused by outages on third-party vendor endpoints configured by some customers. Our systems were operating normally during this period and no action was required on our end. https://status.fingerprint.com/incident/601952 Thu, 12 Jun 2025 17:37:00 -0000 https://status.fingerprint.com/incident/601952#c2b818712fbb6d157eb698f99b2e7de86c43aaca42730831b007391509366821 We are currently investigating a service degradation affecting our webhook delivery functionality. Some customers may experience delayed webhook events. Our engineering team is actively working to identify the root cause and mitigate the issue. We will provide the next update within 30 minutes or as soon as more information becomes available. https://status.fingerprint.com/incident/582853 Wed, 28 May 2025 00:45:00 -0000 https://status.fingerprint.com/incident/582853#5893f456d1a4d26232dfc59722db60693b64b3056a2f6ccaf56f56768de76a0e Service degradation resolved https://status.fingerprint.com/incident/582853 Wed, 28 May 2025 00:45:00 -0000 https://status.fingerprint.com/incident/582853#5893f456d1a4d26232dfc59722db60693b64b3056a2f6ccaf56f56768de76a0e Service degradation resolved https://status.fingerprint.com/incident/582853 Wed, 28 May 2025 00:45:00 -0000 https://status.fingerprint.com/incident/582853#5893f456d1a4d26232dfc59722db60693b64b3056a2f6ccaf56f56768de76a0e Service degradation resolved https://status.fingerprint.com/incident/582853 Wed, 28 May 2025 00:30:00 -0000 https://status.fingerprint.com/incident/582853#f93d2ca1ebd7fd94960df8178fbebd686bcff6e6745cb4a6a98a8d234915165c Service degradation registered across regions. https://status.fingerprint.com/incident/582853 Wed, 28 May 2025 00:30:00 -0000 https://status.fingerprint.com/incident/582853#f93d2ca1ebd7fd94960df8178fbebd686bcff6e6745cb4a6a98a8d234915165c Service degradation registered across regions. https://status.fingerprint.com/incident/582853 Wed, 28 May 2025 00:30:00 -0000 https://status.fingerprint.com/incident/582853#f93d2ca1ebd7fd94960df8178fbebd686bcff6e6745cb4a6a98a8d234915165c Service degradation registered across regions. https://status.fingerprint.com/incident/571598 Mon, 19 May 2025 16:51:00 -0000 https://status.fingerprint.com/incident/571598#a3150df61b0a2371f3e8d111f7da316d1545c7e2b9703003acbf6f8c54083f21 Service degradation resolved https://status.fingerprint.com/incident/571598 Mon, 19 May 2025 16:51:00 -0000 https://status.fingerprint.com/incident/571598#a3150df61b0a2371f3e8d111f7da316d1545c7e2b9703003acbf6f8c54083f21 Service degradation resolved https://status.fingerprint.com/incident/571598 Mon, 19 May 2025 16:51:00 -0000 https://status.fingerprint.com/incident/571598#a3150df61b0a2371f3e8d111f7da316d1545c7e2b9703003acbf6f8c54083f21 Service degradation resolved https://status.fingerprint.com/incident/571598 Mon, 19 May 2025 16:38:00 -0000 https://status.fingerprint.com/incident/571598#256e673f8e45ffc035b7df10b809160adc30995f9d0730ac61f5991ab6a95c65 Service degradation registered across regions. https://status.fingerprint.com/incident/571598 Mon, 19 May 2025 16:38:00 -0000 https://status.fingerprint.com/incident/571598#256e673f8e45ffc035b7df10b809160adc30995f9d0730ac61f5991ab6a95c65 Service degradation registered across regions. https://status.fingerprint.com/incident/571598 Mon, 19 May 2025 16:38:00 -0000 https://status.fingerprint.com/incident/571598#256e673f8e45ffc035b7df10b809160adc30995f9d0730ac61f5991ab6a95c65 Service degradation registered across regions. https://status.fingerprint.com/incident/564393 Wed, 14 May 2025 15:28:00 -0000 https://status.fingerprint.com/incident/564393#496e20d2b128b4bfb01242934d9bf6f02ce42fc7408f07639858bee14a6470ce We've identified the cause of the impact and remediated it, no further impact is expected. https://status.fingerprint.com/incident/564393 Wed, 14 May 2025 13:16:00 -0000 https://status.fingerprint.com/incident/564393#71f97366f909e72ee788e81ebf3d57316508ea8145b5479cfeb8b47329ccaad9 We are experiencing some instability in our event storage system, some of the events are not being stored or throttled. We are actively investigating and working on this. GET and UPDATE requests for /events and /visitors endpoint may be affected. https://status.fingerprint.com/incident/554532 Wed, 30 Apr 2025 18:39:00 -0000 https://status.fingerprint.com/incident/554532#62e303690dc4d03954d411eb95edc6e62da413fbd178a7d647533cdf2501d164 The issue is now fixed. https://status.fingerprint.com/incident/554532 Wed, 30 Apr 2025 18:39:00 -0000 https://status.fingerprint.com/incident/554532#62e303690dc4d03954d411eb95edc6e62da413fbd178a7d647533cdf2501d164 The issue is now fixed. https://status.fingerprint.com/incident/554532 Wed, 30 Apr 2025 18:39:00 -0000 https://status.fingerprint.com/incident/554532#62e303690dc4d03954d411eb95edc6e62da413fbd178a7d647533cdf2501d164 The issue is now fixed. https://status.fingerprint.com/incident/554532 Wed, 30 Apr 2025 18:13:00 -0000 https://status.fingerprint.com/incident/554532#eb5fc640ce714443428a9fc9645bbaa1e3fefb6c203abc0025f5cd260d6d9719 A portion of requests is being incorrectly identified as malicious bots. We are working on a fix. https://status.fingerprint.com/incident/554532 Wed, 30 Apr 2025 18:13:00 -0000 https://status.fingerprint.com/incident/554532#eb5fc640ce714443428a9fc9645bbaa1e3fefb6c203abc0025f5cd260d6d9719 A portion of requests is being incorrectly identified as malicious bots. We are working on a fix. https://status.fingerprint.com/incident/554532 Wed, 30 Apr 2025 18:13:00 -0000 https://status.fingerprint.com/incident/554532#eb5fc640ce714443428a9fc9645bbaa1e3fefb6c203abc0025f5cd260d6d9719 A portion of requests is being incorrectly identified as malicious bots. We are working on a fix. https://status.fingerprint.com/incident/548538 Mon, 21 Apr 2025 12:43:00 -0000 https://status.fingerprint.com/incident/548538#75f852f61fdb0f0b7b1b4ab9daac2db29a27ae3c414d962fb6af0fd1e54ba1e3 The earlier issue causing degraded performance in our CDN service has been identified and resolved. Content delivery has returned to normal levels, and users should no longer experience increased latency or loading failures. https://status.fingerprint.com/incident/548538 Mon, 21 Apr 2025 12:36:00 -0000 https://status.fingerprint.com/incident/548538#7eb94dd52e567e2ea09f82d9c0262deba440e97f5537816209d05466b4d8cfe4 We are currently investigating degraded performance in our CDN service. A subset of users may be experiencing slower content delivery or intermittent failures when accessing certain resources. Our engineering team is actively working to identify the root cause and mitigate the impact. https://status.fingerprint.com/incident/545762 Tue, 15 Apr 2025 19:20:00 -0000 https://status.fingerprint.com/incident/545762#358babc27fcaa5f54f0cb1febda81e783668211bc2ba34ec03c1be7e63d5d6b1 Issue fully resolved. The incident happened because there was a deployment of a JS agent configuration to a subset of customers, which unfortunately contained a configuration bug. The change was cached at the CDN level and in the end-user browsers that caused the rollback take additional time. We truly apologize for this inconvenience. https://status.fingerprint.com/incident/545762 Tue, 15 Apr 2025 18:53:00 -0000 https://status.fingerprint.com/incident/545762#47626a1959dac695889d91a8110baae9093989d1b98e57c536c657103faa768b We have fixed the root cause of the identification issue, however in the browsers that cached the JS agent it may take up to 60 minutes to start getting the updated script and identify normally. https://status.fingerprint.com/incident/545762 Tue, 15 Apr 2025 17:02:00 -0000 https://status.fingerprint.com/incident/545762#d6cad4b4beb7754f6188043cb289ad9ae488ad6881ff51bb61516766d0b40dc0 We're still working on the issue resolution. We have performed a rollback of the most recent change and working on the rest of the dependencies. https://status.fingerprint.com/incident/545762 Tue, 15 Apr 2025 15:15:00 -0000 https://status.fingerprint.com/incident/545762#19fbcb690624b1d2d5ced6aef3e79005899bc67eb1cf3ad272992818beb034d8 identification is affected https://status.fingerprint.com/incident/529710 Wed, 26 Mar 2025 12:00:07 +0000 https://status.fingerprint.com/incident/529710#8797285a70026b8850111bfe791766b959b7daf0087d570aa3e3a45ca48286c9 Maintenance completed https://status.fingerprint.com/incident/529710 Wed, 26 Mar 2025 11:00:07 -0000 https://status.fingerprint.com/incident/529710#90780fe81e30868d584287c4a578213e38138c68b44fb25b03118c91efe187ac Fingerprint will have an upcoming Maintenance window on Wed 26th from 12:00 to 13:00 CET on our Dashboard Service (dashboard.fingerprint.com). The Dashboard will be unavailable during this time, and service will be restored as quickly as possible. https://status.fingerprint.com/incident/499938 Wed, 22 Jan 2025 11:47:50 +0000 https://status.fingerprint.com/incident/499938#f55869708fb52c85fcf53755f049aca07d8d9daf3057e8cb3489f0dcfc0d6c58 Maintenance completed https://status.fingerprint.com/incident/499938 Wed, 22 Jan 2025 11:00:58 -0000 https://status.fingerprint.com/incident/499938#e198c28a54bb8a93ce7d8c47819b4779f332e202f3ce679a0d82a50d4fe15930 Fingerprint will have an upcoming Maintenance window on Wed 22th from 11:00 to 12:00 UTC on our Dashboard Service (dashboard.fingerprint.com). The Dashboard will be unavailable during this time, and service will be restored as quickly as possible. https://status.fingerprint.com/incident/472999 Thu, 05 Dec 2024 16:07:00 -0000 https://status.fingerprint.com/incident/472999#f0ef58b625044b1626714784c9ad729ddd141d586c133da60e360ac5693ecfa5 Our engineers have fixed the issue, identification service in US region is back to normal. https://status.fingerprint.com/incident/472999 Thu, 05 Dec 2024 15:55:00 -0000 https://status.fingerprint.com/incident/472999#63163e7a6dc947eed93a835ec08e6322a492dc0c51c6db3eab3f48b2475267ea Degradation caused by an identification subsystem in US region. We're working on a fix. https://status.fingerprint.com/incident/464761 Wed, 20 Nov 2024 13:50:00 -0000 https://status.fingerprint.com/incident/464761#ccad1bd388b477a9303b910b2169cb422da30701142af7f85adc07da9110cbe1 We have identified the root cause of the issue. It's resolved now. https://status.fingerprint.com/incident/464761 Wed, 20 Nov 2024 13:50:00 -0000 https://status.fingerprint.com/incident/464761#3d8e4e00c778524bb5cbb1fc3fd86263f1ec764932b48c60581e837f006adedf We're experiencing issues in USE region, latency may be increased too. We're working on a fix. https://status.fingerprint.com/incident/464641 Wed, 20 Nov 2024 10:15:00 -0000 https://status.fingerprint.com/incident/464641#e3ec938fea35ffd69aaa30deabafef69ef62c4bb73d4ada7033b0f565998d6ee We have identified the root cause of the issue and fixed it. https://status.fingerprint.com/incident/464641 Wed, 20 Nov 2024 09:05:00 -0000 https://status.fingerprint.com/incident/464641#cc42e5cf56e6fbda3c61fe126d7179eab73d9910234029bb0cb55d3c1187cef5 We're observing a degradation of API responses in the ap-south-1 region. Our engineers are working on a fix. https://status.fingerprint.com/incident/459523 Mon, 11 Nov 2024 15:16:00 -0000 https://status.fingerprint.com/incident/459523#1786793e4257d8359e12b7abea6264d3b6b18ddd8cce8e06b529ede3f8ad9625 Degradation was resolved https://status.fingerprint.com/incident/459523 Mon, 11 Nov 2024 15:06:00 -0000 https://status.fingerprint.com/incident/459523#3311f4550a702afc5aca1f65b05396716821364da7d8564ba32bf62356bb07cb From 15:06 to 15:16 UTC, the identification system on api.fpjs.io experienced degraded performance, resulting in HTTP 500 errors. The impact was 0.31% of requests. https://status.fingerprint.com/incident/459523 Mon, 11 Nov 2024 14:20:00 -0000 https://status.fingerprint.com/incident/459523#818f612e409f5978e07a702e44c9ec0a623ea360d48f849bd3a4bcb14b67b7cc Degradation was resolved. https://status.fingerprint.com/incident/459523 Mon, 11 Nov 2024 14:06:00 -0000 https://status.fingerprint.com/incident/459523#6d4bd35f6282e6a8bf5dd884b90e4672ab47b3893c09cc4d42bca6fe9c12172e From 14:06 to 14:20 UTC, the identification system on api.fpjs.io experienced degraded performance, resulting in HTTP 500 errors. The impact was 0.38% of requests. https://status.fingerprint.com/incident/459523 Mon, 11 Nov 2024 13:21:00 -0000 https://status.fingerprint.com/incident/459523#36137f85abc96d24c809f6a180b3ed3cc7bbe4362e56c04e263ad02d759e3cd5 Degradation was resolved. https://status.fingerprint.com/incident/459523 Mon, 11 Nov 2024 13:06:00 -0000 https://status.fingerprint.com/incident/459523#ae3069daca0a5556afec82b37767eb9d012c0662b338c34f8fa1fc2543d139b1 From 13:06 to 13:21 UTC, the identification system on api.fpjs.io experienced degraded performance, resulting in HTTP 500 errors. The impact was 0.22% of requests. https://status.fingerprint.com/incident/452606 Tue, 29 Oct 2024 10:27:00 -0000 https://status.fingerprint.com/incident/452606#18dba986ab23d78fcb42d759939cdaea412888f028cf11b7243639933271189f We resolved the degradation https://status.fingerprint.com/incident/452606 Tue, 29 Oct 2024 10:23:00 -0000 https://status.fingerprint.com/incident/452606#d91c37d6c2d9957a7fdf8f373d64193a0e2ba6ccbcfcf990cd3c6313f46d3439 From 10:23 to 10:27 UTC, the identification system on ap.api.fpjs.io experienced degraded performance, resulting in HTTP 500 errors. https://status.fingerprint.com/incident/441374 Tue, 08 Oct 2024 00:00:00 -0000 https://status.fingerprint.com/incident/441374#14b129a056770f7093f665655afc8acbae7e201f05c60ed545d8054804bdc6fe SmartSignal backend service was unavailable for around 90sec due to internal traffic spike, and was automatically recovered due to our infra scaling. and in total around 6k requests were affected with SmartSignals data missing in response https://status.fingerprint.com/incident/438877 Thu, 03 Oct 2024 16:41:00 -0000 https://status.fingerprint.com/incident/438877#8e6b2deeb9e7e34bdb80b58d89b9de2d5023a78260788399998af375151751af API Endpoints in US-East-1 were temporarily degraded and auto-resolved 3 minutes later. https://status.fingerprint.com/incident/438877 Thu, 03 Oct 2024 16:38:00 -0000 https://status.fingerprint.com/incident/438877#4806f7ab7db909cbeaad0ac008d4197ad28c6c631668d5e13d226e6822166a5a API Endpoints in US-East-1 were temporarily degraded https://status.fingerprint.com/incident/431309 Wed, 18 Sep 2024 22:18:00 -0000 https://status.fingerprint.com/incident/431309#9cd2ed54bf552c96747ecb6b197d17431b45b96188af686de507f9319eea7fde This issue has been resolved. https://status.fingerprint.com/incident/431309 Wed, 18 Sep 2024 22:03:00 -0000 https://status.fingerprint.com/incident/431309#4522b7f5557d9a1310106f5be6cda4d5035321266c6b60ff248b06a9ddd3b1f6 Between 22:03 and 22:18 UTC, in our us-east-1 region, the "velocity signals" smart signal was degraded for some customer requests. This affected a small percentage of requests, and marginally affected the quality of the signal. The issue has been identified and rolled back. https://status.fingerprint.com/incident/428288 Thu, 12 Sep 2024 22:18:00 -0000 https://status.fingerprint.com/incident/428288#0f21c6ed2fe893d2c9df397d2ac05a840999d4e3932505a25928375226716181 All services are restored. https://status.fingerprint.com/incident/428288 Thu, 12 Sep 2024 21:22:00 -0000 https://status.fingerprint.com/incident/428288#b1ee6ff1206aa6fce27d29195654fccb0bea522406feb262335a2b4eaf544810 ap.api.fpjs.io/health: Events are restored. eu.api.fpjs.io/health: Events are restored. api.fpjs.io/health: Events are being restored to api now and will complete in the next 1.25 hours. https://status.fingerprint.com/incident/428288 Thu, 12 Sep 2024 20:04:00 -0000 https://status.fingerprint.com/incident/428288#a48aab17d52edcde0587458a5653475cf37abdcacaab94b1feb1037527b24b1a ap.api.fpjs.io/health: Events are restored. eu.api.fpjs.io/health: Events are restored. api.fpjs.io/health: Events are being restored to api now and will complete in the next 1.75 hours. https://status.fingerprint.com/incident/428288 Thu, 12 Sep 2024 19:52:00 -0000 https://status.fingerprint.com/incident/428288#b36bf3c2cce4a66d34d92477eeebdde1f206e1a8a4622dc9fe47b4478e1b0713 ap.api.fpjs.io/health: Events are restored. eu.api.fpjs.io/health: Events are being restored to eu now and will complete in the next 20 minutes. api.fpjs.io/health: Events are being restored to api now and will complete in the next 2 hours. https://status.fingerprint.com/incident/428288 Thu, 12 Sep 2024 19:16:00 -0000 https://status.fingerprint.com/incident/428288#07bab05e9843fc1c09ca0afd02da25441689a181068a725b7f1fe690a515c15f ap.api.fpjs.io/health: Events are being restored to aps now and will complete in the next 5 minutes. eu.api.fpjs.io/health: Events are being restored to eu now and will complete in the next 35 minutes. api.fpjs.io/health: TBD https://status.fingerprint.com/incident/428146 Thu, 12 Sep 2024 11:56:00 -0000 https://status.fingerprint.com/incident/428146#8088f94c91df4d7e0bad7650632c6841bc59b233e7303dc762962039ae5e1034 SmartSignals are fixed. https://status.fingerprint.com/incident/428146 Thu, 12 Sep 2024 11:56:00 -0000 https://status.fingerprint.com/incident/428146#8088f94c91df4d7e0bad7650632c6841bc59b233e7303dc762962039ae5e1034 SmartSignals are fixed. https://status.fingerprint.com/incident/428146 Thu, 12 Sep 2024 11:56:00 -0000 https://status.fingerprint.com/incident/428146#8088f94c91df4d7e0bad7650632c6841bc59b233e7303dc762962039ae5e1034 SmartSignals are fixed. https://status.fingerprint.com/incident/428146 Thu, 12 Sep 2024 11:47:00 -0000 https://status.fingerprint.com/incident/428146#2f9cfb96faa1f96ce1707e9457bd949a469c40c75ae184225ae58b92d6d45071 We're currently experiencing the issue with Smart Signals, which may return as empty payloads. We're working on a fix. https://status.fingerprint.com/incident/428146 Thu, 12 Sep 2024 11:47:00 -0000 https://status.fingerprint.com/incident/428146#2f9cfb96faa1f96ce1707e9457bd949a469c40c75ae184225ae58b92d6d45071 We're currently experiencing the issue with Smart Signals, which may return as empty payloads. We're working on a fix. https://status.fingerprint.com/incident/428146 Thu, 12 Sep 2024 11:47:00 -0000 https://status.fingerprint.com/incident/428146#2f9cfb96faa1f96ce1707e9457bd949a469c40c75ae184225ae58b92d6d45071 We're currently experiencing the issue with Smart Signals, which may return as empty payloads. We're working on a fix. https://status.fingerprint.com/incident/428288 Thu, 12 Sep 2024 10:31:00 -0000 https://status.fingerprint.com/incident/428288#3390503ef3e175b7ef20e60c6ff6bc0a5a91dbe7f28057a0199f8d767720eea6 ap.api.fpjs.io/health: Events are being restored to ap now and will complete in the next 20 minutes. eu.api.fpjs.io/health: TBD api.fpjs.io/health: TBD https://status.fingerprint.com/incident/428288 Thu, 12 Sep 2024 09:21:00 -0000 https://status.fingerprint.com/incident/428288#545162e40f85b99d273210553add4ec250330b948fe71daf2342b1c9abdf4d27 ap.api.fpjs.io/health: Events are restored. eu.api.fpjs.io/health: Events are restored. api.fpjs.io/health: Events are being restored to api now and will complete in the next 1.25 hours. https://status.fingerprint.com/incident/428288 Thu, 12 Sep 2024 08:30:00 -0000 https://status.fingerprint.com/incident/428288#7acdfb94d6d771db9f1386472ab880b3c46a41e517fe59c8e5b5108dcfb4ad53 Events generated between approximately 8:30 AM UTC to 5:05 PM UTC may be missing from your dashboard. The events are not lost and are delayed, we are actively restoring them now. No data was lost, and there is no impact to the server API. https://status.fingerprint.com/incident/427136 Tue, 10 Sep 2024 14:53:00 -0000 https://status.fingerprint.com/incident/427136#0cf596c10a0e5b277822ef25531be501dc599b84f03ef614818e915cefb2dcd4 Degradation resolved. https://status.fingerprint.com/incident/427136 Tue, 10 Sep 2024 14:37:00 -0000 https://status.fingerprint.com/incident/427136#535bae6a8215ef8a2e91a0f7825ac2b0e8de4bd4ba0a5ed550d4c20f5db84358 Degradation caused by an identification subsystem. We're working on a fix. https://status.fingerprint.com/incident/423235 Wed, 28 Aug 2024 13:27:00 -0000 https://status.fingerprint.com/incident/423235#12c1951903d0e9643f0853312251d4faa57f2c04673733bcfd55e6a074c41831 Degradation resolved https://status.fingerprint.com/incident/423235 Wed, 28 Aug 2024 11:43:00 -0000 https://status.fingerprint.com/incident/423235#cc4a5959c62ab321ef1290eb3d0396b42b4eebdfa363c9d70257c686a91c4cc1 We experienced three partial unavailability spikes between 06:43 AM and 08:27 AM (CDT), affecting our Server API. https://status.fingerprint.com/incident/423234 Mon, 26 Aug 2024 19:37:00 -0000 https://status.fingerprint.com/incident/423234#f7d7a74505f3cbf5bf9f93913f2ce7b21c17a781b3de030c9a4f4571fba32c2a Degradation resolved https://status.fingerprint.com/incident/423234 Mon, 26 Aug 2024 19:33:00 -0000 https://status.fingerprint.com/incident/423234#4ee9b45c1ca7213fe3473deb254dd1c1a2b89414bae5532ef22c2c08fce2a5b5 We experienced a partial unavailability spike between 02:33 PM and 02:37 PM (CDT), affecting our Server API. https://status.fingerprint.com/incident/418259 Fri, 23 Aug 2024 02:01:00 -0000 https://status.fingerprint.com/incident/418259#664fcf8ddeb8b71906ebb4399f4862ac0b2ec0b4074ce368d73f6138e8153a47 Degradation resolved https://status.fingerprint.com/incident/418259 Fri, 23 Aug 2024 02:00:00 -0000 https://status.fingerprint.com/incident/418259#e8fc4fd906ab62a3c3d4dadc8cb7c8a7534eaf66cb2fcf29e7cd19da54d9ede0 Degradation cause by an identification subsystem https://status.fingerprint.com/incident/418258 Thu, 22 Aug 2024 02:01:00 -0000 https://status.fingerprint.com/incident/418258#2b65cd05124b10bc0122780fb6374c08424749daeac408803071c7b18eff4234 Degradation resolved https://status.fingerprint.com/incident/418258 Thu, 22 Aug 2024 02:00:00 -0000 https://status.fingerprint.com/incident/418258#6f1877244b21f376714e2fc1a09f4f91e46453ea1059ebf34dbe1c7a6345565b Degradation cause by an identification subsystem https://status.fingerprint.com/incident/418255 Wed, 21 Aug 2024 02:01:00 -0000 https://status.fingerprint.com/incident/418255#4abbd28f4f8a417d3e99ffb5886e984c7918fdc77397254a8720116057f0c767 Degradation resolved https://status.fingerprint.com/incident/418255 Wed, 21 Aug 2024 02:00:00 -0000 https://status.fingerprint.com/incident/418255#7632ae511c4d73ada486b5b2c3f0bcac38a099a06cdb791f03efe7b04dd9f6e3 Degradation cause by an identification subsystem https://status.fingerprint.com/incident/418250 Tue, 20 Aug 2024 02:01:00 -0000 https://status.fingerprint.com/incident/418250#a817caee3793826da311374ed80415bab90278533ea577c297b6bd6d3060e7f7 Degradation resolved https://status.fingerprint.com/incident/418250 Tue, 20 Aug 2024 02:00:00 -0000 https://status.fingerprint.com/incident/418250#00377e846275e810c146cc128bcf892567f715b301a3af18f6a404cf30cd1a9c Service degradation in identification subsystem caused by a scheduled job https://status.fingerprint.com/incident/416909 Sun, 18 Aug 2024 11:37:00 -0000 https://status.fingerprint.com/incident/416909#c9fbdead9ae2d611d94806041f7dddf03d3dd6baabbafbeefb372bfe616666f1 The issue was solved, it was related to a networking issue in one of our cloud host providers. https://status.fingerprint.com/incident/416909 Sun, 18 Aug 2024 11:30:00 -0000 https://status.fingerprint.com/incident/416909#4f0d62d2634da6cfa69429f6923e41a92175c2ed6a7d09c012f1601cc5eb39e1 We experienced two partial unavailability spikes between 06:30 am to 06:35 am (CDT). We are analyzing the incident, everything points to it being a network problem. https://status.fingerprint.com/incident/418246 Sun, 18 Aug 2024 02:01:00 -0000 https://status.fingerprint.com/incident/418246#e7a5a94818b4a7a46885e341ba77310794d599ac5ebe8dad5716e873a79057b9 Degradation resolved https://status.fingerprint.com/incident/418246 Sun, 18 Aug 2024 02:00:00 -0000 https://status.fingerprint.com/incident/418246#dca72fee96f7a0376ad62e59b50e224fc74c1582b42488667007f40f1b66a131 Identification subsystem degraded https://status.fingerprint.com/incident/418240 Sat, 17 Aug 2024 02:02:00 -0000 https://status.fingerprint.com/incident/418240#9c0aae2dd4b85d989bc550e4bf7fd6f92ad26a47350cf608d52712efbeaf5bde Degradation corrected https://status.fingerprint.com/incident/418240 Sat, 17 Aug 2024 02:00:00 -0000 https://status.fingerprint.com/incident/418240#e4d0b84e4b9c29ad5d2c04b7b8c64a7c5f3c83413119007938bdd5a4d3100327 Identification subsystem degraded as result of a scheduled process https://status.fingerprint.com/incident/400300 Fri, 26 Jul 2024 00:00:00 +0000 https://status.fingerprint.com/incident/400300#f41cc51cbd7ec6b5fa7e178730591045ce00c547075d46e79447a685d390730d Maintenance completed https://status.fingerprint.com/incident/400300 Thu, 25 Jul 2024 23:00:00 -0000 https://status.fingerprint.com/incident/400300#a6f2ec2e5ebdbab3671b7e0ab2e9b50adbf9971c9e32aaad0e7a7d6d6f1cb9d4 Fingerprint will have an upcoming Maintenance window on Jul 25th from 18:00 to 19:00 UTC on our Platform Services for Asia (Mumbai) region (https://ap.api.fpjs.io). The Platform might have a degradation of service during that time. https://status.fingerprint.com/incident/393176 Wed, 03 Jul 2024 18:09:00 -0000 https://status.fingerprint.com/incident/393176#b6aee71ac6b09bf294eea4b54fd76fe933ace4660c32ab79dadddaaf5b8c81c5 We had an incident with one service that caused partial losses on Dashboard and Events. Degradation lasted about 15 minutes total. Degradation lasted a maximum of 15 minutes. Affected EU and AP regions, and a minor portion of US traffic. https://status.fingerprint.com/incident/393176 Wed, 03 Jul 2024 18:09:00 -0000 https://status.fingerprint.com/incident/393176#b6aee71ac6b09bf294eea4b54fd76fe933ace4660c32ab79dadddaaf5b8c81c5 We had an incident with one service that caused partial losses on Dashboard and Events. Degradation lasted about 15 minutes total. Degradation lasted a maximum of 15 minutes. Affected EU and AP regions, and a minor portion of US traffic. https://status.fingerprint.com/incident/393176 Wed, 03 Jul 2024 18:09:00 -0000 https://status.fingerprint.com/incident/393176#b6aee71ac6b09bf294eea4b54fd76fe933ace4660c32ab79dadddaaf5b8c81c5 We had an incident with one service that caused partial losses on Dashboard and Events. Degradation lasted about 15 minutes total. Degradation lasted a maximum of 15 minutes. Affected EU and AP regions, and a minor portion of US traffic. https://status.fingerprint.com/incident/389195 Tue, 25 Jun 2024 09:14:00 -0000 https://status.fingerprint.com/incident/389195#753f0cff620737aacc4736c7fc86a1d9bdcd5a21133d9262a457c7dcd4954fc4 Backend operations have returned to normal. https://status.fingerprint.com/incident/389195 Tue, 25 Jun 2024 08:19:00 -0000 https://status.fingerprint.com/incident/389195#16d1256392bba5b415fe18860904e5db144010871b1fce710aa63d5f5fee35f3 We're experiencing increased latency for requests to our backend in US region and are actively working on a fix. https://status.fingerprint.com/incident/382919 Tue, 11 Jun 2024 22:07:00 -0000 https://status.fingerprint.com/incident/382919#5d2a748a21a96d062fbb8daa680157370005fa02d6987691ab26923dfbe97281 We resolved this degradation. https://status.fingerprint.com/incident/382919 Tue, 11 Jun 2024 22:02:00 -0000 https://status.fingerprint.com/incident/382919#68e8da517e9d8b9f1c4553d0ceac3cdf919d6b136729bd0531fc526b4d789fe4 From 6:29 to 6:56 PM UTC 1-2% traffic was degraded on api.fpjs.io. This was caught and resolved quickly by our engineering team. https://status.fingerprint.com/incident/372886 Wed, 29 May 2024 17:00:00 +0000 https://status.fingerprint.com/incident/372886#75b86b61cf8dac7391bab76c88337284abd46ec7eabbec7fcce9f879f3b26551 Maintenance completed https://status.fingerprint.com/incident/372886 Wed, 29 May 2024 16:00:00 -0000 https://status.fingerprint.com/incident/372886#ea5db2a68b0052bfe389dec8883641b9b29054f729b0e3c3cc82a977f34eb1a6 Fingerprint will have an upcoming Maintenance window on May 29th from 16:00 to 17:00 UTC on our Dashboard Service (dashboard.fingerprint.com). The Dashboard will be unavailable during this time, and service will be restored as quickly as possible. https://status.fingerprint.com/incident/320977 Thu, 01 Feb 2024 15:07:00 -0000 https://status.fingerprint.com/incident/320977#0781d6ea68e5c59c36ba7a2d5b131a858d72d54c2aeacbd0d40a79fb4e24e8d8 The issue has been resolved in all affected regions. https://status.fingerprint.com/incident/320977 Wed, 31 Jan 2024 19:52:00 -0000 https://status.fingerprint.com/incident/320977#4e4b1b14b09866a599d8a023b7b11079f4bdccb33262c2743d54b1a4fa50ebcb Currently events are unable to be seen in the Webhook events page for multiple regions. Our engineering team is working to resolve the issue. We apologize for any inconvenience and thank you for your patience. https://status.fingerprint.com/incident/305967 Thu, 28 Dec 2023 20:58:00 -0000 https://status.fingerprint.com/incident/305967#a228ed45c09c194fdf5d72efce922ca11bf750fab0f3cd026171389d16d0fade We fixed the issue, all services are back to normal. https://status.fingerprint.com/incident/305967 Thu, 28 Dec 2023 20:58:00 -0000 https://status.fingerprint.com/incident/305967#a228ed45c09c194fdf5d72efce922ca11bf750fab0f3cd026171389d16d0fade We fixed the issue, all services are back to normal. https://status.fingerprint.com/incident/305967 Thu, 28 Dec 2023 20:54:00 -0000 https://status.fingerprint.com/incident/305967#b23af6237b646cfe1cad285b2d46e188d14b1a6463f25afe59ba72a177ec72f2 We're observing a degradation of API endpoints in AP and EU region. We're working on a fix. https://status.fingerprint.com/incident/305967 Thu, 28 Dec 2023 20:54:00 -0000 https://status.fingerprint.com/incident/305967#b23af6237b646cfe1cad285b2d46e188d14b1a6463f25afe59ba72a177ec72f2 We're observing a degradation of API endpoints in AP and EU region. We're working on a fix. https://status.fingerprint.com/incident/300541 Thu, 14 Dec 2023 12:25:00 -0000 https://status.fingerprint.com/incident/300541#4968cfe4f2b9def255ff3d07b7a863fff93d03dfd8ff8c4dd98d2b83d1c2f732 The issue was solved https://status.fingerprint.com/incident/300541 Thu, 14 Dec 2023 12:19:00 -0000 https://status.fingerprint.com/incident/300541#f36d91ed692945374ee52bf45238718156e82a2888f36298ab933ff57e31dd35 We experienced two partial unavailability spikes between 12:19 pm to 12:22 pm and 12:27 pm to 12:29 pm (UTC). We are analyzing the incident, everything points to it being a network problem. https://status.fingerprint.com/incident/299110 Tue, 12 Dec 2023 04:40:00 -0000 https://status.fingerprint.com/incident/299110#76b47e0afad03202b787ebfa5e7eb14d534e973d786896b42fcfa72264fb08b8 Our upstream provider has implemented a fix, and services have been restored. We will continue monitoring the results. https://status.fingerprint.com/incident/299110 Tue, 12 Dec 2023 04:40:00 -0000 https://status.fingerprint.com/incident/299110#76b47e0afad03202b787ebfa5e7eb14d534e973d786896b42fcfa72264fb08b8 Our upstream provider has implemented a fix, and services have been restored. We will continue monitoring the results. https://status.fingerprint.com/incident/299110 Tue, 12 Dec 2023 04:15:00 -0000 https://status.fingerprint.com/incident/299110#8ad6cbce4cc0e3675d9b75e15c8212b17b3e591957d7d3d6bc24f05b22400fde Our upstream provider has identified the issue and is working to mitigate the problem. We will provide another update as soon as we can. https://status.fingerprint.com/incident/299110 Tue, 12 Dec 2023 04:15:00 -0000 https://status.fingerprint.com/incident/299110#8ad6cbce4cc0e3675d9b75e15c8212b17b3e591957d7d3d6bc24f05b22400fde Our upstream provider has identified the issue and is working to mitigate the problem. We will provide another update as soon as we can. https://status.fingerprint.com/incident/299110 Tue, 12 Dec 2023 04:01:00 -0000 https://status.fingerprint.com/incident/299110#71bad52d77647b5a7e4baeccb77d7a6a0c9bcf946366d33f636a03326a0f24bd We are tracking an issue with elevated errors from our upstream provider, which may result in the website and dashboard being intermittently unavailable for users in certain regions. https://status.fingerprint.com/incident/299110 Tue, 12 Dec 2023 04:01:00 -0000 https://status.fingerprint.com/incident/299110#71bad52d77647b5a7e4baeccb77d7a6a0c9bcf946366d33f636a03326a0f24bd We are tracking an issue with elevated errors from our upstream provider, which may result in the website and dashboard being intermittently unavailable for users in certain regions. https://status.fingerprint.com/incident/297782 Fri, 08 Dec 2023 21:19:00 -0000 https://status.fingerprint.com/incident/297782#05926d8f64bb335b47b911d906c93cfe2f2f2f69103901ae83f202fc3727b565 After carefully examining our login processes, we have been unable to replicate the problems that multiple customers have reported. Our investigation confirms that both existing and new customers are able to access the dashboard without any hindrance. Consequently, we consider this incident report resolved. If you are experiencing difficulties with logging in, please don't hesitate to contact our support team at support@fingerprint.com. We are committed to helping you with your individual issue. https://status.fingerprint.com/incident/297782 Fri, 08 Dec 2023 20:00:00 -0000 https://status.fingerprint.com/incident/297782#17d9e4fcff7eac4f545af52a141f0f8ca92fa902605e63fd34483a437da76121 Certain users have reported issues logging in with Google SSO. Our engineering team is working to resolve the issue. We apologize for any inconvenience and thank you for your patience. https://status.fingerprint.com/incident/295740 Mon, 04 Dec 2023 11:26:00 -0000 https://status.fingerprint.com/incident/295740#599fe8a6b027f94fdd4509d46e3f802f3726503d3ca7390785621e3bb3fca036 The issue with the EU region's degraded performance is resolved. https://status.fingerprint.com/incident/295740 Mon, 04 Dec 2023 11:10:00 -0000 https://status.fingerprint.com/incident/295740#3a74801d34e95a72ea0ca5632d3a79f04c9619c857c20b758aa3aa6af5bf80d8 Fingerprint is currently experiencing degraded performance. Our engineering team is working to resolve the issue. We apologize for any inconvenience and thank you for your patience. https://status.fingerprint.com/incident/295324 Sun, 03 Dec 2023 08:34:00 -0000 https://status.fingerprint.com/incident/295324#5ef8501305adb99358a8c0d413b4ec5fe7f86dca31434658333cfac6627d2c61 All degradation has been resolved. https://status.fingerprint.com/incident/295324 Sun, 03 Dec 2023 08:19:00 -0000 https://status.fingerprint.com/incident/295324#bd02c7399fdab86cffbde3ec7d7d29a85a1a631aa4465ae8c7ee2223fd4bc1e6 Our main api endpoint had degraded service for 15 minutes. All degradation has been resolved. https://status.fingerprint.com/incident/273559 Mon, 16 Oct 2023 18:44:00 -0000 https://status.fingerprint.com/incident/273559#6033273a09feaa3ae2d4de00d457c740a4848d46cffd48cb5ce7d56960fb4069 We have fixed the issues and all systems are back to normal. https://status.fingerprint.com/incident/273559 Mon, 16 Oct 2023 18:31:00 -0000 https://status.fingerprint.com/incident/273559#f4cc22e49001ec47b17f2ee730493a9e70e3682a08e9618a32ed55bc4f4d8060 We have identified an issue in one of our components and are working to resolve it. https://status.fingerprint.com/incident/273559 Mon, 16 Oct 2023 17:52:00 -0000 https://status.fingerprint.com/incident/273559#166ddf87368ab66b20a40cb42079dff6c01ad4ffb99902b0237af5e3c7684c50 We're observing a degradation of API responses. Our engineers are working on a fix. https://status.fingerprint.com/incident/234235 Tue, 18 Jul 2023 09:00:00 -0000 https://status.fingerprint.com/incident/234235#e57f62432f83a8196aac575308b0b19310c855448e0c3997095bf5d85655da12 The incident has been resolved now, Thanks for your patience. We identified the congestion cause and upscaled the infra to tackle the traffic spike. https://status.fingerprint.com/incident/234235 Tue, 18 Jul 2023 07:20:00 -0000 https://status.fingerprint.com/incident/234235#7fe7b2490f192d60d417cd003b22a5f5a33e2b5323bbfd85c4f520952b40449a We are currently experiencing degradation in our system's webhook delivery in the use-east-1 region. This has resulted in delays, impacting the efficiency of our system. Our technical team is actively investigating the issue to restore optimal performance as quickly as possible. https://status.fingerprint.com/incident/234086 Mon, 17 Jul 2023 23:18:00 -0000 https://status.fingerprint.com/incident/234086#605d78207d7dad00cae479937b2e10e789b730fd03fe70e0abbe4db54eb1c42d All the APIs have been recovered. https://status.fingerprint.com/incident/234086 Mon, 17 Jul 2023 23:17:00 -0000 https://status.fingerprint.com/incident/234086#50d8734f563218c0d87310f2e11843b7e1c4845f3ddbc0299b5773ec6f331984 Degradation of service https://status.fingerprint.com/incident/234086 Mon, 17 Jul 2023 23:16:00 -0000 https://status.fingerprint.com/incident/234086#2b234edf47641d93c528f4fb003e592d29704c0359eee87528632b86e8efd66e Downtime in our APIs https://status.fingerprint.com/incident/234086 Mon, 17 Jul 2023 22:59:00 -0000 https://status.fingerprint.com/incident/234086#b3a8b12ac5fda55023a1fb45bc8c2df2452d7e4450ef4ff40998e9b0b24d5465 Degradation of service https://status.fingerprint.com/incident/234086 Mon, 17 Jul 2023 22:56:00 -0000 https://status.fingerprint.com/incident/234086#1c9574612f54f794c205118efabd73abdb855920310e19c8175893f314f57552 Downtime in our APIs https://status.fingerprint.com/incident/234086 Mon, 17 Jul 2023 22:52:00 -0000 https://status.fingerprint.com/incident/234086#12247415dd5ffa9b9f0caa9a66a12fde10f34f3cf4927920ddfe6501128f1327 APIs in EU region are affected. Degradation of service https://status.fingerprint.com/incident/232991 Fri, 14 Jul 2023 23:23:00 -0000 https://status.fingerprint.com/incident/232991#e588eddfcb51ef6a4b5cbd42983421f2c08271c328449a289f69c052ec0e403c The issue has been resolved in all affected regions. https://status.fingerprint.com/incident/232991 Fri, 14 Jul 2023 22:15:00 -0000 https://status.fingerprint.com/incident/232991#b5d61f9dda26233929b8432bb4305849eeb674accce1904778cdae0d400c5c38 Our engineers have identified the root cause of the issue and are working on deploying a fix at the moment. The fix should be live in the next hour. Thank you for your patience. https://status.fingerprint.com/incident/232991 Fri, 14 Jul 2023 21:01:00 -0000 https://status.fingerprint.com/incident/232991#e65aa329e98d909999573171ff2dd81346057e9e9f6bfb7f3cddb9b840e3111f Currently events are unable to be seen in the Identification tab for multiple regions. Our engineering team is working to resolve the issue. We apologize for any inconvenience and thank you for your patience. https://status.fingerprint.com/incident/220727 Thu, 15 Jun 2023 20:13:00 -0000 https://status.fingerprint.com/incident/220727#4d681a0ad47c47e672862ec19c93415a608cf57a5998920bdc262fcaadec1c1b The issue is now resolved. We apologize for the inconvenience caused. https://status.fingerprint.com/incident/220727 Thu, 15 Jun 2023 19:55:00 -0000 https://status.fingerprint.com/incident/220727#8e39fa13f0a12ad7bdd3900eb276b9df01f50c5df9773ea5d2e28951a5a59bf4 The Identification API endpoint performance was degraded between 19:55 and 20:13 UTC. This affected the Global (US) endpoint only. We estimate that less than 1% of the requests might be affected. https://status.fingerprint.com/incident/220708 Thu, 15 Jun 2023 19:20:00 -0000 https://status.fingerprint.com/incident/220708#2280cf3f834b3fafda99101509c2ccdb9aeb81077af8088a7fcc9b2680b3b208 The problem has been solved. https://status.fingerprint.com/incident/220708 Thu, 15 Jun 2023 19:09:00 -0000 https://status.fingerprint.com/incident/220708#6b8c8f5560150a0e792f512a484948e4990345956c0f0d83ece69d7a6d0ccdf8 The Identification API endpoint performance was degraded between 19:09 and 19:20 UTC. This affected EU endpoint only. https://status.fingerprint.com/incident/211971 Thu, 25 May 2023 14:12:00 -0000 https://status.fingerprint.com/incident/211971#c9534524574e286f7b6e306001529fa68d070f47ede2a5d2b0cbaf59676a3aaf The issue is now resolved. We apologize for the inconvenience caused. https://status.fingerprint.com/incident/211971 Thu, 25 May 2023 14:07:00 -0000 https://status.fingerprint.com/incident/211971#b66ac0766b66bea7017e66c1b90ba8d348e6c5a32cc80dc321ea238cfaab1beb The Identification API endpoint performance was degraded between 14:07 and 14:12 UTC. This affected Global (US) endpoint only. https://status.fingerprint.com/incident/208700 Wed, 17 May 2023 16:06:00 -0000 https://status.fingerprint.com/incident/208700#cc7476b8fb856a373d4622fe9199fb6de16ce9a9003e7872d2ed5771a765cf11 Bot Detection functionality in the ap-south-1 region is back to normal. https://status.fingerprint.com/incident/208700 Wed, 17 May 2023 15:35:00 -0000 https://status.fingerprint.com/incident/208700#b89f09b0a52234c44b7567f26ee197c7f0724fb3765338797f6a5d6c4295d7b0 We're experiencing a Bot Detection server outage in the ap-south-1 region. It will be recovered soon. https://status.fingerprint.com/incident/208668 Wed, 17 May 2023 13:06:00 -0000 https://status.fingerprint.com/incident/208668#da66f892ab2ef4d74a691a854f3d87d1dd28d1d58df0bbd6b06eeeb2fa1031e9 Issue has been resolved. We apologize for the inconvenience. https://status.fingerprint.com/incident/208668 Wed, 17 May 2023 13:05:00 -0000 https://status.fingerprint.com/incident/208668#6daa4a367cb164e4cbb6df35771e53c7a442a0e09f5a009f448bad0453e18821 The Identification API endpoint was degraded between 13:05:50 and 13:06:30 UTC. About 10% of the requests failed and other requests may have increased their latency. This affected Global (US) endpoint only. https://status.fingerprint.com/incident/208021 Tue, 16 May 2023 06:55:00 -0000 https://status.fingerprint.com/incident/208021#3b26896005dc04ab73eceddd81b9ceb58a9f9782c0df6072e193dc2e01f7d1c8 Issue has been resolved. We apologize for the inconvenience. https://status.fingerprint.com/incident/208021 Tue, 16 May 2023 06:43:00 -0000 https://status.fingerprint.com/incident/208021#2b031296e845685ab52f35c98793f6f432faa2f0bd788e480510b77fb3231672 Due to a database failure, some webhook events sent between 6:43 and 6:55 UTC in EU region are not displayed in the dashboard. They were, however, delivered as usual. https://status.fingerprint.com/incident/205878 Thu, 11 May 2023 00:09:00 -0000 https://status.fingerprint.com/incident/205878#f9d3f08e66baeabc14cd0b5e05939aade14271d9dc92ea98e6da180a3db48458 We have identified the issue and have resolved it. All sign-ups - both using email/password and SSO should work as expected. Apologies for any inconvenience. - Team Fingerprint https://status.fingerprint.com/incident/205878 Wed, 10 May 2023 23:55:00 -0000 https://status.fingerprint.com/incident/205878#4b6ff33885f408e6bc08cb3625b2a47b5ce3e5ab6a8c2d5c623f5ad5b61a76ae Fingerprint is currently experiencing an issue for users trying to sign-up with email and password. New sign-ups via SSO are working as expected. We are currently investigating and will update you as soon as we have more information. We apologize for any inconvenience and thank you for your patience. https://status.fingerprint.com/incident/190163 Tue, 28 Mar 2023 16:24:00 -0000 https://status.fingerprint.com/incident/190163#500285d3cf2a77f7a54a668d25f2fdf1b5aba78fe2035b96fbd0e2318ad92d3c Email deliverability delays have now been resolved and all emails should be getting processed normally. https://status.fingerprint.com/incident/190163 Tue, 28 Mar 2023 15:50:00 -0000 https://status.fingerprint.com/incident/190163#0e34706408c612824048e959c50e59ed2bc030b2ca3e56f3d287c6571e1724d0 We have identified a potential reason for the high CPU usage on the dashboard database and are working on a fix. This email delivery delay is not affecting our production APIs, it's only causing delays on the email deliveries. https://status.fingerprint.com/incident/190163 Tue, 28 Mar 2023 14:44:00 -0000 https://status.fingerprint.com/incident/190163#d32e38c7fc4d5860c946f6900115401555bbdd559914163aa481457dba13f050 We're observing delays in delivering emails. This affects the dashboard ability to send password reset emails, as well as account confirmation emails. Our engineering team is working on identifying the problem. https://status.fingerprint.com/incident/188484 Wed, 22 Mar 2023 01:50:00 -0000 https://status.fingerprint.com/incident/188484#dfb46e21c559492d5a39a201c711f29e818149ab41808fc6995a942bd1132176 Issue resolved https://status.fingerprint.com/incident/188484 Wed, 22 Mar 2023 01:45:00 -0000 https://status.fingerprint.com/incident/188484#09ecc8598b34c867d1d7fb3b7f102ab33de6a8a33ee8b20577a738e7b14126e5 The usage counters in the dashboard may be unavailable and/or inaccurate for a certain regions. https://status.fingerprint.com/incident/180058 Tue, 28 Feb 2023 22:10:00 -0000 https://status.fingerprint.com/incident/180058#8362c21e8244b7f9ababc4fb306b4b788338c49558e4d1cbb03106e79b8d4185 We have identified and fixed the issue. We apologize for the inconvenience caused. https://status.fingerprint.com/incident/180058 Tue, 28 Feb 2023 19:56:00 -0000 https://status.fingerprint.com/incident/180058#c048069c46a59f7b86a1f0a7cc9102d6a7bb6250a2ed6b7f031c7b5dd0fb0bd3 Webhook URL validation and event viewing is not available at the moment. We're investigating the issue. Only APAC region is affected. Webhook deliveries are not affected. https://status.fingerprint.com/incident/177365 Tue, 21 Feb 2023 01:31:00 -0000 https://status.fingerprint.com/incident/177365#2c33637e26b40ddc8ab0382fd0f019f446a61931ccd7c67d0b0144f1b6dbfb30 Issue has been fix https://status.fingerprint.com/incident/177365 Tue, 21 Feb 2023 01:01:00 -0000 https://status.fingerprint.com/incident/177365#ca95ac3dfcb2e00fe0c84bd7badd233e836723726e0ae089ef8a04fcfb876d5a Yesterday between 7:45pm and 8:15pm UTC we noticed increased API latencies and elevated error rates in the identification service running in the US East 1 AWS region. Our engineers started looking into the infrastructure and discovered that the rate limiting library that we used contained a bug that allowed spikes of traffic to go through and overload one of the production clusters as a result. A large portion of the requests to this cluster failed or took more time to complete during this period of degraded performance. Our engineering team identified the root cause and have made the changes to prevent this situation from happening again. We apologize for the inconvenience and will make sure we improve our load testing process to cover this scenario. https://status.fingerprint.com/incident/177246 Sun, 19 Feb 2023 22:31:00 -0000 https://status.fingerprint.com/incident/177246#a4d3a896e5d61463caf66e2e7c9341f18a1d82835115c0dd59c5461e7e525719 Issue has been fix https://status.fingerprint.com/incident/177246 Sun, 19 Feb 2023 22:00:00 -0000 https://status.fingerprint.com/incident/177246#4e4357e6d2f06f5ccf03103455e592cd831679ca7265ba5247cc2945f50b7238 Degradation of API services in US East 1 region (global endpoint). A large percentage of requests failed. A detailed post mortem will be published later. Degradation lasted from 7:46 to 8:15 pm UTC.